What are the responsibilities and job description for the HVAC Dispatcher - Service Scheduler position at B&K Services Inc.?
B & K Services in Taylors, SC is looking to hire a full-time HVAC Dispatcher - Service Scheduler to schedule appointments for our HVAC technicians and perform general administrative duties. Are you a customer service rockstar? Would you like to join a family-oriented company that offers advancement opportunities? If so, please read on!
This administrative office position earns a competitive wage of $18-$25/hr, depending on experience. We provide paid vacation and holidays! If this sounds like the right customer service opportunity for you, apply today!
ABOUT B & K SERVICES
A family-owned and -operated local HVAC business, we have been solving heating and cooling challenges in Upstate South Carolina since 1984. While providing state-of-the-art technology in heating and air conditioning systems, we exceed our clients' expectations with hard work, loyalty, and personal commitment. We install and service all makes and models of air conditioning units, climate control systems, water heaters, and gas fireplaces. Commercial or residential, our customers rely on us to do it right the first time, every time. We're large enough to handle anyone's needs but small enough to take care of every customer.
This is also an advantage for our employees who are more than just numbers but also have consistent work all year-round. In addition to our family-like work environment, we offer competitive pay, generous paid time off, health insurance, 401K, ongoing training opportunities, opportunities in bonus initiatives/incentives through selling customer service agreements and other benefits.
A DAY IN THE LIFE OF AN HVAC DISPATCHER - SERVICE SCHEDULER
As an HVAC Dispatcher - Service Scheduler, you oversee the scheduling and dispatching of our service technicians. Each day, you take incoming customer calls to schedule and coordinate service jobs. You listen intently to the customer's needs, so you can dispatch the right technician for the job. Throughout the process, you keep customers updated about appointments and notify them of any change, track parts and warranty claims. Once jobs are completed, you debrief our technicians and reach out to customers to ensure they're satisfied with the service they received.
You keep the office organized so our operations can continue running smoothly. Always up to date, you maintain our customer database with current information and manage our maintenance agreements. Our customers appreciate your efforts, and you find great satisfaction in knowing that you serve in such an important role with our company!
QUALIFICATIONS FOR AN HVAC DISPATCHER - SERVICE SCHEDULER
- 1 years of experience in customer service or dispatching
- Computer savvy
- Exceptional customer service skills
- Time management and Positive attitude
Experience with the FieldEdge service management system would be a plus! Are you passionate about always providing great customer service? Can you easily establish a good rapport with people? Are you an excellent communicator both in-person and over the phone? Can you effectively balance a variety of dispatching, scheduling, and other administrative tasks? If yes, you might just be perfect for this administrative office position at our HVAC company!
WORK SCHEDULE
This administrative office job can start as either part-time or full-time but will eventually transition to full-time.
Part-time schedule:
Monday, 8:00 a.m. to 5:00 p.m.
Tuesday to Friday, 8:00 a.m. to 1:00 p.m.
Full-time schedule
Monday to Friday, 8:00 a.m. to 5:00 p.m.
ARE YOU READY TO JOIN OUR HVAC OFFICE TEAM?
If you feel that you would be right for this HVAC Dispatcher - Service Scheduler, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
Location: 29687
Salary : $18 - $25