What are the responsibilities and job description for the Dispatcher - Electrical, HVAC or Plumbing position at B&J Plumbing Heating and Air Conditioning Inc.?
B & J Plumbing, Heating, and Air Conditioning is looking for an experienced Dispatcher with a background in HVAC, plumbing, or electrical to join our growing team. This is a great opportunity for someone who thrives in a fast-paced environment, enjoys keeping things organized, and takes pride in making sure technicians and customers have a great experience. We offer strong benefits, a supportive team culture, and a company that truly values its employees. If you’re organized, dependable, customer-focused, and know how to keep things moving, we’d love to meet you!
Reasons To Join B & J
Reasons To Join B & J
- Competitive Compensation
- 100% Employer-Paid Medical, Dental & Vision Premiums
- 401(k) with Company Match
- Paid Time Off & Paid Holidays
- Family-Owned & Operated
- Amazing Company Culture & Company-Sponsored Events
- Coordinate daily technician schedules and adjust routes as needed throughout the day.
- Prioritize emergency, same-day, and time-sensitive service calls.
- Communicate job details, customer concerns, and scheduling changes with technicians.
- Work closely with technicians, service managers, and office staff to keep jobs moving efficiently.
- Maintain accurate customer and job information in scheduling software, including ServiceTitan.
- Maintain a calm, professional, and organized approach in a fast-paced environment.
- Help maximize technician productivity while maintaining realistic schedules and travel times.
- One (1) years of dispatching experience form HVAC, plumbing or electrical required.
- Ability to work onsite in the office on a daily basis.
- Must be able to pass a background check.
- Experience using ServiceTitan is highly preferred.
- Excellent multitasking and organizational abilities.
- Ability to remain calm and professional in a fast-paced environment.
- Ability to help maximize technician productivity while maintaining realistic schedules and travel times.
- Proficient with computers, scheduling software, and phone systems.