Automotive Collision Estimator

NOW HIRING: Collision Estimator

Overview
We are a high-volume, well-established collision repair facility seeking a driven, detail-oriented, and experienced Collision Estimator to join our team. This is a fast-paced position ideal for someone who thrives under pressure, values accuracy, and takes pride in delivering an exceptional customer experience.

The right candidate will play a critical role in our operations. You will be responsible for accurately assessing vehicle damage resulting from collisions, preparing detailed repair estimates, and coordinating with customers, insurance companies, and repair technicians to ensure seamless service. Your expertise will help streamline the repair process, maximize customer satisfaction, and uphold the highest standards of automotive repair quality. This position offers an exciting opportunity for professionals passionate about automotive diagnostics, mechanical knowledge, and delivering exceptional customer service in a fast-paced environment.

Duties

• Inspect and evaluate vehicle damage to create accurate, thorough repair estimates
• Deliver a high level of customer service by building trust and maintaining clear, professional communication throughout the repair process
• Educate customers on repair procedures, timelines, insurance processes, and expectations
• Proactively provide updates and ensure customers feel informed and confident every step of the way
• Write estimates using CCCOne (primary)
• Communicate effectively with insurance companies to secure approvals and supplements efficiently
• Work closely with technicians and parts staff to ensure proper repair planning and execution
• Order and manage parts as needed for repairs
• Identify and capture all necessary operations to ensure complete and profitable estimates
• Handle customer concerns professionally and work toward positive resolutions
• Maintain detailed documentation of all estimates, supplements, and customer interactions
• Perform in a fast-paced, high-production environment without sacrificing quality or service

Qualifications

• Minimum 2 years of collision estimating experience (REQUIRED)
• Minimum 2 years of CCCOne experience (REQUIRED)
• Proven track record of excellent customer service and customer satisfaction
• Strong communication skills with the ability to explain complex repairs in a clear, professional manner
• Ability to manage multiple customers and jobs while maintaining a positive attitude
• Team-oriented mindset with the ability to work closely with office staff, technicians, and parts personnel
• Strong attention to detail and organizational skills
• Mechanical or hands-on automotive background is a plus
• Sales-minded with the ability to identify opportunities while maintaining integrity

Compensation & Benefits

• Competitive pay structure with base salary and uncapped commission
• 401(k) with company matching
• Health insurance
• Paid time off
• Stable, long-term position with a growing and reputable company

Who This Role Is For

This position is best suited for someone who:

• Takes pride in delivering an exceptional customer experience
• Thrives in a busy, high-volume shop
• Communicates confidently and professionally with customers and insurance companies
• Takes ownership of their work and results
• Is motivated to maximize efficiency, accuracy, and income