Development & Engagement Manager - The Watermark Hotel

B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals! 

Do you have a passion for development & engagement? Do you strive to make a difference in the lives of others? Consider yourself a creative genius when it comes to finding new ways to keep a team engaged? We have just the position for you!  We are currently seeking a phenomenal leader to become our Development & Engagement Manager, for The Watermark Hotel, the all-suite hotel located in Capital One Center, featuring 300 luxury residential suites and lead a hospitality team dedicated to setting a new definition of luxury. 

The ideal candidate will possess an unmatched dedication to making a difference for our team members. As our new Development & Engagement Manager, you will be responsible for:

•Oversee and administer all training and professional development functions to include, but not limited to, creating and/or developing course content, facilitating and/or conducting training sessions/workshops, Forbes training, planning and implementing corporate and hotel training initiatives, conducting needs assessments, measuring training effectiveness by ensuring on-the-job performance.  

•Plan and conduct meetings with department managers, and team members to review performance trends, to develop appropriate action plans and to provide appropriate recognition.

•Monitor all departmental training programs and assist departmental leaders in conducting pre-shift meeting, executing job skills checklists, and utilizing brand service toolkit training.

•Track, input, maintain and audit all individual team member training records to ensure full compliance with established corporate standards.

•Develop an annual training calendar and compile periodic reports (i.e. monthly, quarterly, etc.) of training activity.

•Assist with Human Resources functions, as needed.

B. F. Saul Company Hospitality Group invites you to take your career to the next level! As a leading Owner and Management Company in the Hospitality Industry, our commitment to our team is in our “One Team!” values. Our integrated approach in obtaining top talent ensures key players who are committed to their professional and personal development represent our hotels, have a sound understanding of the industry, and possess significant attributes to enhance our culture. Joining our team says you are committed to guest satisfaction and promise to uphold the highest level of integrity.

• Training Administration: Analyzes quality issues, identifies training needs and ensures implementation to improve results. Oversee and administer all training and professional development functions to include, but not limited to, creating and/or developing course content, facilitating and/or conducting training sessions/workshops, Forbes training, planning and implementing corporate and hotel training initiatives, conducting needs assessments, measuring training effectiveness by ensuring on-the-job performance.   Utilizes available resources and adheres to B. F. Saul Company Hospitality Group training policies.

• Team Member Relations: Responsible for ensuring fair and consistent application of federal, state and local laws.  Plays a key role in ensuring effective team member relations and serves as a resource for performance management with hourly and salaried team members. Plan and conduct meetings with department managers, and team members to review performance trends, to develop appropriate action plans and to provide appropriate recognition.  Monitor all departmental training programs and assist departmental leaders in conducting pre-shift meetings, executing job skills checklists, and utilizing brand service toolkit training.

• Cost Control: Manages expenses to exceed company/hotel profitability. Assists department managers in effectively managing labor costs through efficient use of Kronos and UltiPro.  Follows B. F. Saul Company Hospitality Group procurement guidelines and applies good business judgment.  Assists in identifying cost strategies between departments/hotels to capitalize on efficiencies.

• Facilitation: Track, input, maintain and audit all individual team member training records to ensure full compliance with established corporate standards.  Develop an annual training calendar and compile periodic reports (i.e. monthly, quarterly, etc.) of training activity.

• Safety/Risk Management: Manages the workers’ compensation program and assists in providing a clean and safe work environment.  Ensure the Fire & Emergency training is being conducted twice annually.

•  Self/Workload Management: Responsible for effective self/workload management.  Demonstrates clear communication.  Promotes collaboration and positive, professional work environment.  Assist with Human Resources functions, as needed. Adheres to B. F. Saul Company Hospitality Group Standard Operating Procedures.

• Education: Bachelors Degree in Human Resources or related field or equivalent experience required. 
• Experience/Knowledge/Skills/Abilities: Two years of Human Resource experience required.  Strong preference for experience in the hospitality or service industry.  Must have strong organizational & communication skills, and a professional presence.  Must have a solid business focus in addition to effective interpersonal skills.  Luxury Brand training background is preferred.  Excellent facilitation skills, organizational traits, and a strategic mindset are of the utmost importance. Ability and flexibility to work in a fast paced, high pressure/volume environment along with high visibility/exposure is highly desirable.
• Physical Requirements: Ability to lift, push, and pull up to 20 pounds on an occasional basis. 

• Well-Being Benefits:
• Health Insurance
• Dental & Vision Insurance
• Short & Long Term Disability
• Vacation Policy

• Long Term Planning:
• 401(k) Retirement Program
• Paid Life Insurance
• Tuition Reimbursement

• Team Member Programs:
• Our Big 3 Mission Statement Leaders of the Month/Year
• Annual Performance Appraisals and Wage Increase Opportunities
• Annual Team Member Banquets
• Annual Team Member Engagement Survey
• Discounted Room Rates for Team Members, Family and Friends
• Complimentary Room Stays
• Weekly Payroll

B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.

Equal Opportunity Employer/Veterans/Disabled