Client Services Representative/Order Processor

About B&F Ceramics Design Showroom, Inc.

Founded on family values, B&F Ceramics Design Showroom, Inc. has been a trusted tile and stone distributor in Fredericksburg, VA, for years. We pride ourselves on our high-quality products, excellent service, and strong client relationships. Joining our team means joining a company that values integrity, teamwork, and your success.

Why Work With Us

At B&F Ceramics, we believe in creating a collaborative, supportive work environment where your contributions make a direct impact. This role combines client relationship management with order processing responsibilities, offering a great opportunity to grow within our company.

Job Description: Client Services Representative/Order Processor

The Client Services Representative / Order Processor plays a critical role in managing client communications, processing orders, and supporting daily business operations. This position requires strong organizational skills, attention to detail, and excellent customer service abilities.

Essential Duties/Responsibilities:

• Handle inbound and outbound client calls in a courteous, professional, and efficient manner.
• Build and maintain strong relationships with clients to improve customer satisfaction and retention.
• Process customer orders accurately and efficiently using company systems.
• Assist with administrative tasks, including data entry, filing, and general office organization.
• Research and resolve client issues by utilizing company resources and collaborating with internal teams.
• Respond to client inquiries promptly via phone, email, and other communication channels.
• Work cross-functionally with internal departments to ensure smooth order fulfillment.
• Support leadership with projects and operational initiatives as needed.

Qualifications & Skills:

• Experience: Minimum 1 year of customer service in a fast-paced environment.
• Administrative Skills: At least 1 year of experience in data entry or order processing preferred.
• Technical Skills: Proficient in Microsoft Office Suite; experience with CRM systems preferred.
• Communication: Strong written and verbal skills, including professional phone and email etiquette.
• Multitasking: Ability to manage multiple priorities, stay organized, and meet deadlines.
• Work Style: Must be dependable, detail-oriented, and capable of working independently and collaboratively.
• Transportation: Must have reliable transportation to and from work.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements: (Each to have one of the following based on the position: Never (N/A), Rarely, Occasionally, Constantly)

• Remaining in a stationary position, often standing or sitting for prolonged periods: Constantly
• Moving in different positions to accomplish tasks in various environments, such as stooping, kneeling, or crouching: Occasionally
• Adjusting, moving and lifting objects in all directions: Occasionally
• Talking and hearing to communicate with others: Constantly
• Seeing to perform job duties at close range, such as monitors or screens: Constantly
• Repeating motions that may include the wrists, hands and/or fingers: Constantly
• Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like: Rarely

Physical Demands:

• Sedentary work that primarily involves sitting/standing: Constantly
• Light work that includes moving objects up to 20 pounds: Occasionally
• Medium work that includes moving objects up to 50 pounds: Rarely
• Heavy work that includes moving objects up to 100 pounds or more: Rarely

Working Conditions:

• Low temperatures: Rarely
• High temperatures: Rarely
• Outdoor elements such as precipitation and wind: N/A
• Noisy environments: Occasionally
• Frequent overtime, including weekends: Rarely
• Office environment: Constantly

Schedule & Pay:

• Hours: Monday – Friday, 8:30 AM to 5:00 PM
• Pay Range: $20.00 – $21.00 per hour
• Job Type: Full-Time, Non-Exempt
• Environment: In person, Office-based, collaborative, professional setting

Equal Employment Opportunity Policy:

B&F Ceramics Design Showroom Inc. offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. We actively promote diversity and inclusion within our workforce. At B&F we promote a drug-free workplace. We invite applicants to voluntarily self-identify their gender, race, and veteran status. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment.

Job Type: Full-time

Pay: $20.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Referral program

Work Location: In person

Salary : $20 - $21