Automotive Service Writer

Pay: $40,000.00 - $90,000.00 per year

Job description:

Job Summary
B&C Diesel Services are seeking a knowledgeable and customer-focused Service Writer to join our team. The ideal candidate will act as a liaison between customers and the service department, ensuring that fleet and vehicle maintenance and repair needs are accurately communicated and addressed. This role requires a strong understanding of automotive repair processes, excellent customer service skills, and the ability to upsell services when appropriate. Willing to train service writer position

Responsibilities

• Greet customers and assess their vehicle maintenance or repair needs.
• Document customer concerns and relay information to the service technicians.
• Provide detailed estimates for repairs and maintenance services.
• Upsell additional services based on vehicle condition and customer needs.
• Schedule service appointments and manage the workflow in the service department.
• Maintain accurate records of customer interactions, services performed, and parts used.
• Follow up with customers post-service to ensure satisfaction and address any further questions or concerns.
• Stay updated on dealership promotions, service specials, and product knowledge.

Skills

• Strong mechanical knowledge related to automotive systems, including diesel engine repair and general vehicle maintenance.
• Experience in a dealership environment or as a mechanic is preferred.
• Proficiency in upselling automotive services while maintaining excellent customer relations.
• Exceptional customer service skills with the ability to communicate effectively with diverse clientele.
• Familiarity with tire service procedures, alignment processes, and general automotive repair practices.
• Ability to work collaboratively within a team-oriented environment while managing multiple tasks efficiently.

Join our team as a Service Writer where your expertise will help enhance our customers' experience while ensuring their vehicles are well-maintained!

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Monday to Friday