What are the responsibilities and job description for the Customer Support Rep I - Aesculap Inc. position at B. Braun Group?
AESCULAP INC.
Job Posting Location: Allentown (861 Marcon), Pennsylvania, United States
Functional Area: Customer Services
Working Model: Hybrid
Days of Work: Friday, Thursday, Wednesday, Tuesday, Monday
Shift: 5X8
Relocation Available: No
Requisition ID: 11048
B. Braun Medical Inc., a leader in infusion therapy and pain management, develops, manufactures, and markets innovative medical products and services to the healthcare industry. Other key product areas include nutrition, pharmacy admixture and compounding, ostomy and wound care, and dialysis. The company is committed to eliminating preventable treatment errors and enhancing patient, clinician and environmental safety. B. Braun Medical is headquartered in Bethlehem, Pa., and is part of the B. Braun Group of Companies in the U.S., which includes B. Braun Interventional Systems, Aesculap® and CAPS®.
Globally, the B. Braun Group of Companies employs more than 64,000 employees in 64 countries. Guided by its Sharing Expertise® philosophy, B. Braun continuously exchanges knowledge with customers, partners and clinicians to address the critical issues of improving care and lowering costs. To learn more about B. Braun Medical, visit www.bbraunusa.com
Aesculap, Inc. - a B. Braun company and global leader in surgical innovation (with a 175-year legacy of advancing healthcare technologies), Aesculap is recognized as one of the world's most respected manufacturers of surgical instruments and medical technologies, dedicated to improving patient outcomes across nearly every surgical discipline.
As part of B. Braun, we develop smart, customer-focused solutions that protect and improve the health of people, acting as a trusted partner to hospitals navigating today's evolving healthcare environment.
Aesculap extends this mission by delivering consulting services, workflow optimization, digital transformation, and technologies that empower hospitals to optimize their surgical operations.
Position Summary:
The Customer Support Representative manages phone calls and emails while supporting an assigned territory. This role serves both internal and external customers and is responsible for order entry, order tracking, and territory management.
Responsibilities: Essential Duties
The job function listed is not exhaustive and shall also include any responsibilities as assigned by the Supervisor from time to time.
General:
It shall be the duty of every employee while at work to take a reasonable care for safety and health of himself/herself and other persons.
Expertise: Knowledge & Skills
Expertise: Qualifications - Experience/Training/Education/Etc
Required:
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to handle or feel and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 20 pounds.
Salary Range: $47,300 -$51,000
Job Posting Location: Allentown (861 Marcon), Pennsylvania, United States
Functional Area: Customer Services
Working Model: Hybrid
Days of Work: Friday, Thursday, Wednesday, Tuesday, Monday
Shift: 5X8
Relocation Available: No
Requisition ID: 11048
B. Braun Medical Inc., a leader in infusion therapy and pain management, develops, manufactures, and markets innovative medical products and services to the healthcare industry. Other key product areas include nutrition, pharmacy admixture and compounding, ostomy and wound care, and dialysis. The company is committed to eliminating preventable treatment errors and enhancing patient, clinician and environmental safety. B. Braun Medical is headquartered in Bethlehem, Pa., and is part of the B. Braun Group of Companies in the U.S., which includes B. Braun Interventional Systems, Aesculap® and CAPS®.
Globally, the B. Braun Group of Companies employs more than 64,000 employees in 64 countries. Guided by its Sharing Expertise® philosophy, B. Braun continuously exchanges knowledge with customers, partners and clinicians to address the critical issues of improving care and lowering costs. To learn more about B. Braun Medical, visit www.bbraunusa.com
Aesculap, Inc. - a B. Braun company and global leader in surgical innovation (with a 175-year legacy of advancing healthcare technologies), Aesculap is recognized as one of the world's most respected manufacturers of surgical instruments and medical technologies, dedicated to improving patient outcomes across nearly every surgical discipline.
As part of B. Braun, we develop smart, customer-focused solutions that protect and improve the health of people, acting as a trusted partner to hospitals navigating today's evolving healthcare environment.
Aesculap extends this mission by delivering consulting services, workflow optimization, digital transformation, and technologies that empower hospitals to optimize their surgical operations.
Position Summary:
The Customer Support Representative manages phone calls and emails while supporting an assigned territory. This role serves both internal and external customers and is responsible for order entry, order tracking, and territory management.
Responsibilities: Essential Duties
- Enters orders placed by customers, answer/research customer inquiries, track orders through SAP, communicate problems/information between sales representatives, manufacturing personnel and customer. Extremely important as the majority of our products are made to order and are not stocked in finished goods inventory.
- Generates deliveries and coordinate with the warehouse on shipments as large orders need to be palletized and planned accordingly.
- Interacts with external and internal customers to provide information in response to inquiries about products and services.
- Manages the more complex territories.
- May solicit sale of new products.
The job function listed is not exhaustive and shall also include any responsibilities as assigned by the Supervisor from time to time.
General:
It shall be the duty of every employee while at work to take a reasonable care for safety and health of himself/herself and other persons.
Expertise: Knowledge & Skills
- Please refer to the Corporate Guidelines or BBMUS Guidelines or job specific authorities where applicable. This list is however not exhaustive and may be amended by the Management from time to time.
- Assignments are routine and repetitious in nature. Work performed within narrowly defined parameters. Follows established procedures and guidelines.
- Works under direct supervision and from detailed verbal and/or written instructions. Uses established procedures to accomplish assigned task.
- May require some limited judgement in resolving problems.
- Contacts are primarily with department supervisors, leads, subordinates, and peers. Occasional contact with external contractors/vendors.
Expertise: Qualifications - Experience/Training/Education/Etc
Required:
- High school diploma/G.E.D or equivalent required, Associate's or technical degree preferred.
- 02-04 years related experience required.
- Regular and predictable on-site attendance
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to handle or feel and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 20 pounds.
Salary Range: $47,300 -$51,000
Salary : $47,300 - $51,000