What are the responsibilities and job description for the Account Manager Team Lead - Personal Lines position at b atomic?
Company Description
b atomic, serves independent agencies with an API connected service center. Automating remarketing efforts, and servicing existing policies.
Role Description
This is a full-time on-site role for an Account Manager Team Lead - Personal Lines based in Cedar City, UT. The role involves overseeing a team of account managers, ensuring the delivery of exceptional customer service, providing training and mentorship to team members. Daily responsibilities include training, team oversight for quality assurance, resolving concerns, and collaborating with cross-functional teams to ensure service level agreements and quality standards are met.
Qualifications
- Strong analytical skills to review and interpret client data and identify trends.
- Exceptional communication skills to effectively engage with team members, and stakeholders.
- Proven customer service expertise with a focus on client satisfaction and retention.
- Experience in account management to oversee client accounts, identify opportunities, and ensure high standards.
- Ability to provide training and mentorship to team members for continuous professional growth.
- Leadership experience and a strong ability to drive team performance and coordinate tasks.
- Experience in the insurance or personal lines sector is highly desirable.