Scheduling Coordinator (Remote)

Scheduling Coordinator (ABA Services)

We are seeking a highly organized and proactive Scheduling Coordinator to join our team in an Applied Behavior Analysis (ABA) setting. In this role, you will be responsible for developing, maintaining, and optimizing schedules for both clients and staff to ensure consistent, high-quality service delivery.

You’ll serve as a key point of contact for families, clinical staff, and leadership—helping balance staffing needs, resolve scheduling challenges, and support smooth day-to-day operations.

Key Responsibilities

Scheduling & Coordination

• Create, maintain, and adjust client and staff schedules to ensure full coverage of therapy sessions
• Match Behavior Technicians (BTs)/Registered Behavior Technicians (RBTs) with clients based on availability, location, and skillset
• Proactively address scheduling conflicts, cancellations, and last-minute changes
• Communicate schedule updates clearly and promptly to staff and families
• Partner with clinical leadership to maintain appropriate staffing ratios
  
  
  

Communication & Relationship Management

• Serve as the primary point of contact for scheduling-related questions
• Provide clear, professional communication regarding changes and expectations
• Build and maintain strong relationships with families to support continuity of care
  
  
  

Attendance & Policy Oversight

• Monitor employee attendance, punctuality, and adherence to schedules
• Track trends in attendance and identify patterns of concern
• Enforce attendance policies consistently and escalate issues when needed
• Collaborate with HR and leadership on follow-up actions
  
  
  

Time-Off Management

• Review and approve or deny PTO and sick time requests based on staffing needs
• Ensure adequate coverage for all approved absences
• Maintain accurate records of time-off and schedule adjustments
  
  
  

Operational Support

• Communicate staffing gaps and coverage needs to clinical teams and leadership
• Assist with onboarding schedules and initial caseload assignments for new hires
• Contribute to process improvements that enhance scheduling efficiency
  
  
  

Data & Systems Management

• Utilize scheduling and HR systems (e.g., CentralReach, Rippling) to maintain accurate records
• Generate reports on attendance, staffing trends, and scheduling performance
• Ensure all data is current and compliant with company standards
  
  
  

Qualifications

Required

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
• 1–3 years of scheduling, administrative, or operations experience (healthcare or ABA preferred)
• Strong organizational and multitasking skills in a fast-paced environment
• Excellent communication and interpersonal skills
• Ability to problem-solve quickly and manage competing priorities
  
  
  

Preferred

• Experience in ABA or healthcare scheduling
• Familiarity with platforms such as CentralReach
• Knowledge of attendance policies and workforce management practices
  
  
  

Core Competencies

• Attention to detail and accuracy
• Strong time management and prioritization
• Effective problem-solving and conflict resolution
• Professional communication with both families and staff
• Collaborative mindset across teams
  
  
  

This is a great opportunity for someone who thrives in a fast-paced environment and enjoys bringing structure and clarity to complex scheduling needs while making a meaningful impact on client care.