What are the responsibilities and job description for the Customer Service Representative position at Azure Flight Support?
Company Summary:
We have been in the Fixed Based Operations business continuously for 35 years. We built our first location in Smyrna Tennessee (KMQY) literally from the ground up and developed a 19-acre site to accommodate Fortune 500 flight departments, air charter operations, a thriving flight school, a Part 145 MRO, and cargo and military operations 24/7. We have learned what works and doesn’t work and continue to evolve our thinking on the business models that work in different locations. Each airport is unique and needs a distinct solution for meeting the needs of local and transient users of the airport. We understand customer service and seek to get better every day at serving the pilots and aircraft owners who use our services. We believe in a family culture. If you are based with us, or visiting our FBO, you are family.
Mission:
The mission for the Customer Service Representative is to serve as the main source of communication for all FBO operations. Foster a culture based on integrity in working with all FBO employees and in the delivery of services to our FBO customers where internal and external “consumers” of the FBO’s services and products are treated as valued stakeholders. Foster a culture of uncompromising safety within the team. Foster an attitude of excellence in which we treat each other with respect while we hold each other accountable to get the job done correctly and serve our customers.
The mission for the Customer Service Representative is to serve as the main source of communication for all FBO operations. Foster a culture based on integrity in working with all FBO employees and in the delivery of services to our FBO customers where internal and external “consumers” of the FBO’s services and products are treated as valued stakeholders. Foster a culture of uncompromising safety within the team. Foster an attitude of excellence in which we treat each other with respect while we hold each other accountable to get the job done correctly and serve our customers.
Summary of Essential Duties:
- Making rental car reservations.
- Completing rental car reservation forms.
- Using the Titan Aviation Fuels Atlas POS and concierge properly and to its maximum capability.
- Driving customer and rental cars.
- Making hotel reservations.
- Taking and submitting catering orders.
- Scheduling aircraft departure and arrivals.
- Receiving fuel orders.
- Filling out fuel and service orders.
- Reconciling and completing the prior day’s fuel inventory and sales in a timely manner.
- Receiving, recording and relaying aircraft departure information and dispatching to the Line Service Technicians.
- Dispatching Line Service Technicians and giving inbound aircraft airport advisories, using two way radio operations.
- The general cleaning of the FBO, as well as keeping lobby area neat and tidy.
- Cleaning and filling of aircraft coffee pots.
- Filling and transporting bags of ice.
- Having a pleasant attitude towards co-workers and customers.
- Multi-tasking.
- Uphold policies and procedures outlined in the CFS employee handbook and other duties and responsibilities as assigned by management.
Qualifications:
- Communications Skills: Must be able to communicate with co-workers to deliver operational information with a verbal or written command. A willingness and ability to engage in two-way constructive feedback with the FBO General Manager for the sole purpose of self-improvement.
- When necessary, making on the spot improvisational decisions to drive the best solution.
- Must be able to hold team members accountable in a way that aligns with the culture of the company (accountability, fairness, integrity).
Absolute Integrity to Include:
- Honesty – always tell the truth, no matter what.
- Integrity in interacting with people consistently. Treat people the same regardless of position or influence.
- Lead by example in demonstrating integrity to those on your team.
- Passion: Must be passionate about the position and the mission of the company.
- Accountable – Results Driven: Must be able to get the mission and outcomes accomplished while adhering to the company’s core values.
- Self-Improvement: Must be willing to participate in company and executive sponsored training, mentorship, and personal development to increase critical knowledge, skills and leadership ability. Excellence is an Attitude.
Salary : $13 - $15
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