Residential Specialist - Overnight Part Time Position

Job Overview

This position supports the daily operations of the building by providing customer service, monitoring safety and access activity, responding to resident concerns, and helping ensure compliance with building rules, regulations, policies, and procedures.

The role requires the ability to remain calm, professional, attentive, and alert while responding to overnight incidents. These may include noise disturbances, intoxicated or unruly individuals, unauthorized access concerns, medical emergencies, fire and life-safety alarms, water leaks, and other building-related emergencies.

Candidates should understand that the overnight shift may involve direct interaction with disruptive individuals, unauthorized persons, or members of the public, particularly due to the property’s mixed-use environment and nearby commercial areas.

This opening is best suited for candidates who are available for the following overnight schedule:

Shift: 11:00 PM–7:00 AM
Current Part-Time Schedule: Sunday through Tuesday
Scheduled Hours: 24 hours per week

Additional coverage hours may be available depending on operational needs, employee absences, and scheduling requirements.

Key Responsibilities

Customer Service Excellence

• Provide a warm, professional, and approachable demeanor with the “Aloha Spirit.”
• Assist residents, guests, and contractors with questions, directions, and general building support.

Building Knowledge and Compliance

• Maintain working knowledge of building operations, amenities, rules, regulations, and procedures.
• Ensure compliance and address concerns professionally and appropriately when issues arise.

Team Communication

• Communicate effectively with team members using two-way radios

Package and Delivery Management

• Manage deliveries and packages by logging, storing, and tracking items accurately and securely.

Reporting and Documentation

• Prepare accurate and timely reports, including incident reports, leak reports, and violation documentation.
• Notify management immediately of significant or urgent events.

Building Safety Monitoring

• Conduct routine monitoring of building activity and critical systems, including fire-life-safety alarms and access control activity.
• Respond appropriately to alarms, incidents, and resident concerns.

Emergency Response

• Assist in leak response and operational incidents.
• Handle disturbances, unauthorized persons, or safety concerns and contact emergency services (HPD/HFD) when needed.

OSHA and Safety Compliance

• Follow OSHA guidelines and ensure safe practices are maintained during daily operations.

Qualifications

• Strong customer service skills with a focus on communication, professionalism, and problem-solving.
• Knowledge of building operations, security protocols, and emergency response practices (or willingness to learn).
• Comfortable using two-way radios, including Phonetic Alphabet and Radio 10 codes.
• Strong multitasking and attention to detail—able to balance desk duties, monitoring, reporting, and resident support.
• Familiarity with OSHA safety practices and general building systems is a plus.

Pay: $21.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person

Salary : $21