Patient Care Coordinator

Company Description Azura Vascular Care is a national network of outpatient vascular care and ambulatory surgery centers specializing in minimally invasive procedures to treat a wide range of vascular conditions in a comfortable, outpatient setting. Centers across the United States are consistently recognized as trusted providers in their local communities and are supported by an experienced management team and parent company Fresenius Medical Care North America. Azura Vascular Care is committed to achieving optimal patient outcomes while delivering an excellent patient experience. With many individuals affected by vascular disease, the organization focuses on advancing diagnostic and treatment options to improve health and quality of life. Clinical services include dialysis access management, treatment of peripheral arterial disease, uterine fibroids, varicose veins, and varicoceles.

Role Description The Patient Care Coordinator is a full-time, on-site role based in Charlotte, NC, responsible for supporting patients throughout their care journey at the center. Day-to-day tasks include scheduling and confirming appointments, coordinating referrals and follow-up visits, and ensuring accurate and timely registration and documentation in patient records. The role involves answering phone calls, responding to patient inquiries, and providing clear, compassionate communication about procedures, preparation instructions, and post-visit care. The Patient Care Coordinator collaborates with clinical and administrative staff to facilitate smooth patient flow, verify insurance details as needed, and help maintain a safe, welcoming environment. This role plays an important part in enhancing the overall patient experience and supporting high-quality vascular care delivery.

Qualifications

• Candidates should possess strong appointment scheduling and patient care skills to manage patient flow and ensure a positive experience.
• Candidates should possess excellent phone etiquette and communication skills to handle inquiries, provide information, and support patients and families.
• Candidates should possess care coordination skills to organize referrals, follow-up visits, and collaboration with clinical teams.
• Candidates should possess knowledge of medical terminology to accurately understand and relay clinical information and documentation.
• Candidates should possess basic computer proficiency and experience with electronic health records or practice management systems.
• Strong attention to detail, organizational skills, and the ability to multitask in a fast-paced outpatient setting.
• Demonstrated commitment to patient-centered care, empathy, and professionalism in diverse patient populations.
• High school diploma or equivalent required; prior experience in a medical office, outpatient clinic, or vascular care setting is preferred.