Conference Service Manager ("Gerente de Servicios de Conferencias")

POSITION PURPOSE

As the Conference Service Manager for Red Cliffs Lodge Moab, this role is responsible for driving group and corporate business by developing new accounts, maintaining and growing existing relationships, and implementing strategic sales initiatives to maximize revenue in highly seasonal markets. The Conference Service Manager will translate the unique landscapes and elevated western hospitality experiences of both destinations into compelling group offerings, while meeting and exceeding forecasted and budgeted revenue goals. This position requires a strong understanding of seasonal demand cycles, ownership of guest experience from initial inquiry through execution, and close collaboration with internal teams to ensure exceptional service, customer satisfaction, and long-term account growth.

ESSENTIAL RESPONSIBILITIES

Group & Event Management

• Manage all assigned group, tour, and meeting programs from turnover through departure
• Maintain room blocks and manage pickup, cutoffs, and inventory integrity
• Lead event planning, agenda development, and detailed program execution
• Create, distribute, and manage Banquet Event Orders (BEOs) and group resumes
• Serve as on-site lead for groups, ensuring seamless execution and client satisfaction

Client Experience & Revenue Growth

• Act as the primary client liaison post-contract, building trusted relationships
• Upsell food & beverage, experiences, enhancements, and services to maximize revenue
• Translate client vision into elevated, place-based experiences unique to Red Cliffs Lodge
• Ensure final programs exceed expectations while maintaining brand standards

Financial & Administrative Oversight

• Manage deposits, pre-payments, and billing schedules
• Review and finalize all group billing, ensuring accuracy and contract compliance
• Coordinate closely with accounting on invoicing and payment tracking
• Monitor contracted vs. actual revenue and identify upsell opportunities

Operational Coordination

• Partner with Operations, Culinary, Banquets, Front Office, and Housekeeping
• Lead internal event meetings and ensure clear communication across departments
• Anticipate challenges and proactively resolve issues to protect the guest experience
• Ensure all events align with safety, service, and quality standards

SUPPORTIVE FUNCTIONS

This position may also perform the following support functions, as assigned by the manager based on hotel needs: Assist with any guest inquiry.

• Follow all company and safety and security policies and procedures.
• Assist with any guest inquiry
• Report maintenance problems, safety hazards, accidents, or injuries.
• Perform other reasonable job duties as requested by direct and indirect supervisors.    

Required Experience & Qualifications | Hospitality & Event Experience

• 2–5 years’ experience in Conference Services, Event Management, or Sales Administration
• Resort, destination, or group-driven hotel experience strongly preferred
• Marriott experience preferred, with appreciation for independent luxury service culture
• Proven ability to manage multiple programs simultaneously with precision

Systems & Technical Skills

• Proficiency with:
  • CI/TY
  • LightSpeed
  • Group housing platforms (e.g., Passkey)
  • Microsoft Excel, Word, and Outlook
• Strong understanding of:
  • BEO creation and event timelines
  • F&B costing, menus, and service flow
  • Group contracts, concessions, and billing structures

Professional Strengths

• High-energy, guest-focused, and solutions-oriented
• Strong communicator with confidence working directly with high-value clients
• Exceptionally organized with sharp attention to detail
• Revenue-minded with a passion for upselling and enhancement
• Calm under pressure and adaptable in dynamic environments

Why This Role Matters

The Conference Services Manager is the emotional and operational center of group events at Red Cliffs Lodge Moab. You are the steward of the client relationship, the translator between vision and execution, and the partner who turns a signed contract into an unforgettable experience. This role directly influences guest satisfaction, repeat business, and revenue growth.

PHYSICAL DEMANDS

• Environmental conditions are inside, a job is considered “inside” if staff spends approximately 75 percent or more of the time inside.  The temperature is moderate and controlled by hotel environmental systems.
• Must be able to sit at a desk for up to eight (8) hours per day.  Walking and standing are required the rest of the working day.  Length of time of these tasks may vary from day to day and task to task. 
• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously. 
• Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis.
• Must be able to lift up to 15 lbs. occasionally.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.
• Hearing, smelling, tasting, and visual ability to observe and distinguish product quality and detect signs of emergency situations.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, and subordinates.
• Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally.
• Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well.
• Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed. 

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

• Must be able to speak, read, write, and understand the primary language used in the workplace.
• Requires good communication skills, verbal, written and electronic.
• Considerable knowledge of complex mathematical calculations and computer programs. 
• Possess strong supervisory, leadership, and hands-on management abilities, along with effective coaching skills. 
• Demonstrate solid financial expertise, with proven experience in profit and loss management, budgeting, and food control procedures. 
• Able to evaluate and develop personnel, operations, equipment, and revenue streams to drive continuous improvement. 
• Willing to travel within the regional area as required.
• Must be detail oriented with outstanding organizational and communication skills.
• Must possess intermediate computer skills.
• Must Possess basic computational skills.
• Knowledge of computer programs, math skills as well as budgetary analysis capabilities required.
• Ability to analyze, foresee user needs, and makes judgments to ensure proper tools are provided at property level.
• Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.
• Knowledgeable about basic function of Windows OS, MS Office, PMS, PBX, Key system, and POS.
• Self-driven and able to work independently.
• Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail
• Thorough knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their state and local analogues (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA.
• Thorough knowledge of food products, standard recipes, and proper preparation.
• Ability to distinguish product quality, taste, texture, and presentation and observe preparation.
• Ability to conduct meetings, menu briefings and maintain communication lines between line staff and departmental managers.

GROOMING

All Staff Members must maintain a neat, clean and well-groomed appearance per Azul Hospitality standards.  Refer to the property specific required grooming and uniform standards policy.

ATTENDANCE

Regular attendance in conformance with the standards, which may be established by Azul Hospitality, from time to time, is essential to the successful performance of this position.  Staff with irregular attendance / tardiness will be subject to disciplinary action, up to and including termination of employment. Upon employment, all staff is required to fully comply with Azul Hospitality rules and regulations for the safe and effective operation of the hotel’s facilities. Staff members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.  Due to the cyclical nature of the hospitality industry, staff members may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.  This job description is not an exclusive or exhaustive list of all job functions that a staff member in this position may be asked to perform from time to time.