Restaurant Operations Coordinator ("Coordinador de Operaciones de Restaurant")

POSITION PURPOSE 

The Restaurant Operations Coordinator is responsible for the operational, administrative, and financial integrity of the front-of-house and back-of-house teams. This role oversees payroll, tip distribution, POS auditing, cash management, and standard operating procedures, while partnering with the leadership team to drive revenue, efficiency, and guest satisfaction. The ideal candidate is detail-oriented, systems-minded, and a confident communicator who thrives in a fast-paced restaurant environment.

ESSENTIAL RESPONSIBILITIES

Payroll Administration

• Review and verify all front-of-house and back-of-house employee punches for accuracy.
• Resolve timekeeping discrepancies with managers and team members.
• Submit payroll reports each pay period in a timely manner.

TipHaus Management

• Monitor weekly tip distribution and reporting through TipHaus.
• Ensure accuracy and compliance of tip records.
• Submit weekly tip reports to Human Resources.

TOAST POS Auditing & Maintenance

• Audit the TOAST POS system regularly to ensure accuracy of transactions, menus, and employee usage.
• Follow up with staff regarding POS discrepancies, training opportunities, or operational concerns.
• Create and update TOAST POS buttons and menu items as needed to support operations.
• Safe & Cash Management
• Oversee safe procedures and cash accountability.
• Monitor cash levels and place money orders when necessary.
• Ensure compliance with company cash-handling policies.
• Operational Standards & SOP Development
• Create and maintain Standard Operating Procedures (SOPs) for front-of-house operations.
• Develop and update operational checklists to improve consistency and service standards.
• Revenue Strategy Support
• Assist the leadership team in identifying and implementing revenue-generating opportunities.
• Support operational strategies that improve guest experience, efficiency, and profitability.

SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

• Assist with any guest inquiry.
• Follow all company and safety and security policies and procedures.
• Report maintenance problems, safety hazards, accidents, or injuries.
• Perform other reasonable job duties as requested by direct and indirect supervisors.   

PHYSICAL DEMANDS

Environmental conditions are inside, a job is considered “inside” if staff spends approximately 75 percent or more of the time inside.  Temperature is moderate and controlled by hotel environmental systems.

• Must be able to work in extreme temperatures like freezers (-10°F) and kitchens ( 110°F), possible for one (1) hour or more.
• Must be able to sit at a desk for up to four (4) hours per day.  Walking and standing are required the rest of the working day.  Length of time of these tasks may vary from day to day and task to task. 
• Must be able to stand and exert well-paced mobility for up to four (4) hours in length.
• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously. 
• Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis.
• Must be able to lift up to 45 lbs. as needed.
• Must be able to push and pull carts and equipment weighing up to 250 lbs. 
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.
• Hearing, smelling, tasting, and visual ability to observe and distinguish product quality and detect signs of emergency situations.
• Talking and hearing occur continuously in the process of communicating with other staff, guests, and supervisors.
• Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally.
• Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly, and other office equipment as needed.  Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well.

     
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

• Must be able to speak, read, write, and understand the primary language used in the workplace.
• Requires good communication skills, verbal, written and electronic.
• Considerable knowledge of complex mathematical calculations and computer programs.  
• Must have excellent leadership capability and customer relations skills. 
• Must be detail oriented with outstanding organizational and communication skills.
• Must possess intermediate computer skills.
• Must Possess basic computational skills.
• Knowledge of computer programs, math skills as well as budgetary analysis capabilities required.
• Ability to analyze, foresee user needs, and makes judgments to ensure proper tools are provided at property level.
• Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.
• Knowledgeable about basic function of Windows OS, MS Office, PMS, PBX, Key system, and POS.
• Self-driven and able to work independently.
• Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail
• Thorough knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their state and local analogues (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA.
• Thorough knowledge of food products, standard recipes, and proper preparation.
• Ability to distinguish product quality, taste, texture, and presentation and observe preparation.
• Ability to conduct meetings, menu briefings and maintain communication lines between line staff and departmental managers.

EDUCATION

• High school or equivalent education required.  
• Bachelor’s Degree preferred. 

LICENSES OR CERTIFICATIONS

• Safe Server Alcohol & Food Handlers certification required.
• Ability to provide and maintain a valid driver’s license as the position may require the operation of motorized and electric vehicles.  

QUALIFICATIONS

• 2 years of front-of-house management or supervisory experience in a full-service restaurant.
• Hands-on experience with TOAST POS (or comparable system) and tip-distribution platforms such as TipHaus.
• Working knowledge of payroll processes, timekeeping systems, and cash-handling procedures.
• Strong proficiency in Microsoft Excel or Google Sheets for reporting and reconciliation.
• Excellent organizational skills with a high attention to detail and accuracy.
• Strong written and verbal communication skills; ability to coach and follow up with staff professionally.
• Ability to maintain confidentiality of payroll, tip, and personnel information.
• Food Handler and/or alcohol service certifications as required by state and local regulations.

GROOMING
All Staff Members must maintain a neat, clean and well-groomed appearance per Azul Hospitality standards. Refer to the property specific required grooming and uniform standards policy.
 
ATTENDANCE
Regular attendance in conformance with the standards, which may be established by Azul Hospitality, from time to time, is essential to the successful performance of this position.  Staff with irregular attendance / tardiness will be subject to disciplinary action, up to and including termination of employment. Upon employment, all staff is required to fully comply with Azul Hospitality rules and regulations for the safe and effective operation of the hotel’s facilities. Staff members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.  Due to the cyclical nature of the hospitality industry, staff members may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.  This job description is not an exclusive or exhaustive list of all job functions that a staff member in this position may be asked to perform from time to time.

Salary : $25 - $32