What are the responsibilities and job description for the Account Manager position at Aztec?
Aztec
Technology Sales Account Manager
Office-based in Middletown, Connecticut
About Aztec
Aztec is a leading provider of office technology solutions in the Northeastern United States. We support clients’ full IT environment across unified communications, print and copy, scan and document management, audio/visual, desktop computing, and managed IT services. From hardware and software to supplies and technical support, our team provides full-service support for office technology. Our local focus allows us to provide superior service to small and midsize organizations, while our operational scale and broad reach from Boston to Philadelphia empower us to meet the needs of large enterprise and government accounts. We have 35 years of business under our belt, and many of our clients have stayed with us for decades. But, we don’t rest on our laurels, and we’re already looking ahead to future transformation.
Growth . Technology . Customer
Three words that guide our vision for continuous evolution. We stay ahead of market shifts and technological innovations to offer clients continuous support for their business technology ecosystems. Our growth plans are as ambitious as we are – new clients, new programs, new products and services – and we need the best and brightest commercial talent to join us on the journey.
Learn more at www.aztecoffice.site/careers, or contact us at careers@aztecoffice.com with questions.
About the Role
At Aztec, we don’t just sell technology—we build long-term partnerships that help our clients thrive. We’re looking for a proactive, relationship-driven Account Manager to oversee contract renewals and ensure our clients continue to receive the exceptional service they’ve come to expect.
If you’re someone who thrives on building trust, solving problems before they arise, and keeping operations running smoothly, we want to hear from you.
What You’ll Do:
- Serve as the primary point of contact for contract renewals across a defined client base
- Proactively manage renewal timelines, ensuring seamless transitions and zero service interruptions
- Collaborate with internal teams to tailor solutions that align with evolving client needs
- Identify upsell and cross-sell opportunities during the renewal process
- Maintain accurate records of contract terms, pricing, and client communications
- Build lasting relationships that turn satisfied clients into loyal advocates
Key responsibilities include:
- Emphasis on upgrading hardware and renewing contracts
- Attain assigned sales targets
- Strong work ethic and a passion for technology, people and processes
- Handle multiple priorities
- Approach each day with a keen sense of self-discipline and urgency
- Comprehend technology and how technology enables business productivity, efficiency and effectiveness
- Commitment to planning and implementing key activities conducive to growth.
- Take on the role of a true solution provider and trusted advisor to clients.
- Effective use of time management skills
- Effectively utilize provided technology to manage accounts (CRM tool)
- Identify customer pain points using an effective questioning technique leading to a valued solution.
- Prepare and deliver effective presentations to customers
90-day success expectations include:
- Effectively articulate Aztec’s value proposition and explain key sales programs and product/service offerings
- Understand the typical market dynamics, needs, pain points, and objections of clients in your territory
- Complete manufacturer product training and achieve related certifications
- Demonstrate proficiency in our deal paperwork tool and CRM system (Microsoft Dynamics)
- Surpass weekly activity target of 100 outbound prospecting phone calls
- Demonstrate progress toward sales and new client targets by achieving key ramp up milestones
Qualifications:
Job Requirements
2 years of experience in account management, customer success, or contract administration, preferably in technology products and solutions.
- Strong communication, great listening and organizational skills
- A customer-first mindset with a knack for anticipating needs
- Familiarity with CRM tools and a comfort level with technology solutions
- A team-oriented attitude and a drive to exceed expectations
- Bachelor’s degree from a top tier college or university required or equivalent experience thriving in a sales environment
- Out-going personality with dedication, passion, and a drive to succeed
- Innovative, self-confident, and self -motivated
- Eager to learn about technology and what it offers
- A desire to build long-lasting relationships
- Analytical and Consultative selling
- Ability to promote company image
- Ability to work within all levels of the organization
- Ability and willingness to work in our Middletown, Connecticut, office five days per week and travel locally to client locations as required
- Demonstrated enthusiasm for and expression of our corporate values:
- Growth Mindset: you never assume the status quo is best; you see what is possible instead of what isn’t and develop a plan to make it reality
- Technologically Fluent: you integrate best practice technological solutions into your work to improve productivity; you always want to learn more about the best technology available and can credibly advise others on technological solutions
- Customer First: you value relationships as the foundation of business; you aspire to exceed expectations in every client interaction; you constantly look for ways to stand out and add value as a business partner
Benefits
- Total annual compensation of $120,000-150,000 at target, made up of a competitive base salary and a lucrative, cap-free commission plan
- Manufacturer points incentives and other contest incentive programs
- Comprehensive wellness benefits including health, dental, and vision insurance
- Employer-sponsored 401(k) plan and life insurance
- Employee discount programs
- Paid vacation, holiday, and sick time
We are an equal opportunity employer and give consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status.
Salary : $120,000 - $150,000