Project Coordinator

Hours: Monday through Thursday 8AM to 5PM Friday 8AM to 4PM

Pay Rate: $22 an hour!

Position Summary

The Project Coordinator – Commercial Direct provides critical administrative, operational, and customer support to ensure the successful execution of Commercial Direct projects. This role enhances both internal efficiency and external satisfaction by managing documentation, order processing, licensing, invoicing, scheduling, and communication across multiple departments.

The Project Coordinator serves as a key liaison between the Commercial Direct Sales Team, Associate Project Manager, Installation Team, Accounting, and clients—ensuring accuracy, responsiveness, and proactive problem-solving from project initiation to completion.

Success in this role is measured by accuracy, timeliness, communication quality, and contribution to project and dealer performance outcomes.

Key Performance Responsibilities

The Project Coordinator – Commercial Direct will be successful in this role by consistently achieving the following outcomes:

• Project Administration & Documentation
• Complete all prequalification documentation (e.g., providing company financial data, insurance, bond, OSHA/safety, domestic and international travel requirements, and work in progress data within required timeframes.
• Track and maintain all general contractor (GC) licenses, ensuring renewals, reciprocity, and continuing education requirements are met and well-documented.
• Track and maintain all required state business licenses, ensuring renewals are completed timely.
• Serve as the gatekeeper for close-out documents, ensuring all documentation is completed, submitted, and saved in the shared project folder.
• Maintain organized digital filing systems for quick retrieval and compliance audits.
• Sales Order Processing
• Accurately enter, review, and update sales orders in the company’s systems to ensure alignment with contracts, quotes, change orders, and overall scope of work.
• Verify that project details, including pricing, materials, and delivery timelines—are correct prior to order submission.
• Support the Commercial Direct Sales and Dealer Support teams by monitoring order queues and assisting with data entry during high-volume periods or staff absences.
• Communicate proactively with Sales, Project Management, and Production to resolve order discrepancies or delays.
• Financial Coordination & Reporting
• Track installation team expenses (travel, credit card purchases, per diem) and ensure accurate, timely entry into Buildertrend for real-time budget visibility.
• Work with Project Manager to generate bi-weekly spend forecast, to accompany bi-weekly meetings to discuss variances.
• Notify the Project Manager promptly regarding any significant budget variances or irregularities.
• Review, submit, and track 1099 and Dealer/SOP percent invoicing for Accounts Payable processing.
• Collaborate with the Accounts Receivable team weekly to monitor outstanding payments and escalate concerns to the Account Manager or Project Manager.
• Communication & Customer Support
• Answer and manage the Corporate Direct phone line, ensuring professional handling and accurate routing of calls to the correct team (Sales, Dealer Management, or Customer Experience).
• Maintain clear, consistent, and professional communication with internal and external stakeholders through phone, email, and project management systems.
• Build and maintain trust with dealers and clients through timely follow-up and solution-oriented support.
• Project Coordination & Scheduling
• Create comprehensive installation packages for each project, including cut sheets, engineering documents, and any special instructions for installation teams.
• Collaborate with the Associate Project Manager to manage change orders, material requests, and ensure accurate documentation in BuilderTrend.
• Monitor project progress, anticipate potential delays, and proactively assist with scheduling and task management to maintain timelines.
• Provide operational support to reduce bottlenecks and keep projects within scope and budget.
• Make all travel arrangements, including but not limited to flights, hotel rooms, rental cars, and equipment rentals. Ensure all travel arrangements are shared with the installation team(s) in a timely manner. Collect and enter all receipts at the end of each installation to be entered into BuilderTrend for job costing.
• Assist with Warranty Tracking, Material Ordering, Scheduling, and Final Follow-Up Communication.
• Ensure design requests are added to Design Spreadsheet, prompting Account Manager, Project Manager, and Architectural Designer when leads/jobs are exceeding typical lead times.
• Administrative & Team Support
• Perform routine administrative functions such as meeting preparation, data entry, meeting note taking, and supply ordering with minimal supervision.
• Maintain up-to-date internal trackers, templates, and shared tools for improved team visibility and reporting accuracy.
• Proactively identify workflow inefficiencies and recommend process improvements.
• Provide coverage and back-up support to related departments (e.g., Sales Support, Dealer Support) during peak periods or staff absences.
• Report per diem totals to A/P for installation team on a weekly basis.
  
  

Qualifications & Required Competencies

• High school diploma or GED required, Associate or Bachelor’s degree in Business Administration, Construction Management, or related field preferred.
• 2–4 years of experience in project coordination, order processing, or administrative support in a construction, manufacturing, or technical sales environment.
• Proficient in Microsoft Office Suite (Excel, Outlook, Word, PowerPoint); experience with Buildertrend, CRM, or ERP systems preferred.
• Strong written and verbal communication skills with a professional and service-oriented approach.
• Excellent organizational skills and high attention to detail with the ability to manage multiple priorities.
• Demonstrates initiative, reliability, and a proactive, problem-solving mindset.
• Ability to work independently while maintaining collaboration with cross-functional teams.
  
  

Key Success Indicators

• Sales orders processed accurately and on time with minimal corrections.
• Timely completion of project documentation, licensing, and close-out materials.
• Positive feedback from internal teams, dealers, and clients regarding communication and responsiveness.
• Real-time budget tracking with minimal variances or unrecorded expenses.
• Recognized by peers and management for initiative, accuracy, and consistent support of team goals.
  
  

Equal Opportunity Employer

The AZEK Company has been acquired by James Hardie. James Hardie is the industry leader in exterior home and outdoor living solutions, with brands including Hardie®, TimberTech®, AZEK® Exteriors, Versatex®, fermacell®, and StruXure®. With 8,000 employees worldwide, we’re united by our purpose of Building a Better Future for All™ through sustainable innovation, a Zero Harm culture, and a commitment to empowering our people and communities. For more information, visit www.jameshardie.com.

James Hardie Building Products Inc. is an equal opportunity employer. All qualified applicants will receive consideration without regard to protected characteristics under applicable law. For more information about your rights, please review the Know Your Rights notice from the Department of Labor.