Customer Service Representative - Blush Mark

Job Summary:

An exciting opportunity to help a new brand, Blush Mark, grow and expand into new regions. We are looking for an enthusiastic Customer Service Representative to join our growing Blush Mark team! As a Blush Mark Customer Service Representative, you will be responsible for providing effective customer service by using knowledge of company products and services. You will interact with customers to provide information in response to questions, concerns, and complaints by phone, email, and chat.

Responsibilities:

As a Customer Service Representative, you'll be an important part of a growing company. You'll...

• Answer phones, emails, and chat with clients to learn about and address their needs, complaints, or other issues

• De-escalate situations involving dissatisfied customers by confirming or clarifying information and offering timely assistance following company procedures/policies

• Respond efficiently and accurately to customers by explaining possible solutions and ensuring that client queries are answered completely with limited back and forth

• Navigate knowledge bases and our website to locate and provide accurate information to customers

• Understand and strive to meet or exceed metrics as established by management

• Support sales goals by utilizing the website to make recommendations for items with limited hands-on interaction with the product.

• Utilize software, databases, and tools appropriately to provide excellent customer service

• Share your knowledge and excitement about the latest in fashion trends and Blush Mark brand

Our ideal Customer Service Representative:

• Is Tech-savvy

• Has a positive attitude, even when faced with misplaced criticism or frustration.

• Keeps a calm demeanor when dealing with high-stress situations

• Is a multitasker and can handle chatting with multiple customers simultaneously

• Thrives in a fast-paced environment

• Can clearly, effectively, and quickly communicate through emails, phones, and chat

• Is a team player, proactive, and eager to share ideas and assistance

• Is able to quickly establish rapport with customers to drive sales and ratings

• Customer-focused with strong customer service skills

Qualifications:

• Customer Service: 1 year (Preferred)

• De-escalations 1 year (Preferred)

• Fluency in English. Additional languages a bonus, but not required (please note if you have skills in Spanish, Mandarin, or French in your application)

• Remote Experience is a plus

• High school Degree required

• Computer experience and aptitude

• Experience with Zendesk or other CRM software a plus

• Experience navigating websites/browsers and using chat software (ex./ Slack); quickly navigating between chat and other company tools such as our CRM and other software

Position Details

• 100% Medical, Dental, Vision, Life insurance offered after a 60-day probationary period

• Located in San Jose, CA

• 1st-month training schedule Monday - Friday (8:00 am - 4:00 pm)

• After the first month shift will either be Tuesday-Saturday or Sunday-Thursday

Azazie, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Azazie, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• The work schedule for this role will be Monday-Friday for the first month, then Tuesday-Saturday after completing training. Would you be able to work this schedule?

Experience:

• Customer Service: 1 year (Preferred)
• Call center: 1 year (Preferred)

Work Location:

• One location

Work Remotely:

• Temporarily due to COVID-19