Hospital Enrollment Specialist

Hospital Enrollment Specialist
Azara Healthcare

Overview

Advocatia’s Hospital Enrollment Specialist is responsible for screening patients on-site at hospitals for eligibility assistance programs either at their bedside, in the ER, or outside the hospital. This includes providing information and reports to client contact(s) and keeping them current on our progress. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Specialists are expected to work independently and exercise good judgment while representing Advocatia, consistently providing a positive image of us as a trusted vendor to the client and community agencies. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Essential Duties and Responsibilities

• Review the hospital census daily to identify patients in need of assistance
• Screen identified patients for state, county, federal, and hospital assistance programs
• Initiate the application process
• Inform the patient of all documentation they will need to complete their application as well as the address and phone number of their local office
• Introduce the patient to Advocatia services and inform them that we will be contacting them as well as the local department on their behalf on a regular basis
• Records all patient information and screening results
• Document screening results and acceptance of patients in the hospital system
• Screen patients on-site when able
• Off-site field visits as required
• Access information for the off-site patient account representatives as needed
• Keep accurate total for daily accounts referred, patients screened, and applications taken
• Report any important occurrences to management as quickly as possible
• Maintain confidentiality of all account information at all times
• Maintain a neat and orderly workplace
• Maintain awareness of and participation in Corporate Compliance Program
• Maintain a positive working relationship with the hospital staff at all levels
• Maintain passion about assisting the uninsured and underinsured community
• Other duties as assigned by management

Required Qualifications

We are looking for someone who has:

• High School diploma or equivalent
• Reliable transportation
• Must be able to work onsite at a hospital
• Outstanding communication skills
• Strong work ethic and able to work independently
• Ability to multitask in a fast-paced environment
• 2 years in customer service experience
• Ability to learn technology

Preferred Qualifications

• Bachelor’s degree
• Eligibility experience (government or hospital)
• Strong attention to detail
• Healthcare or start up experience

Advocatia is now part of Azara Healthcare

At Advocatia, our mission is to meaningfully impact financial stability and improve health outcomes in our customer's communities by creating technology that simplifies the benefits identification and enrollment process. Through our proprietary platform and technology-enabled services, we assist with the process of screening, applying, and enrolling into public benefits nationwide. We have offices in Nashville and Chicago with several team members working within clients' communities or fully remote.

Advocatia is an equal opportunity employer.

Pay: $19.00 - $23.00 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Work Location: In person

Salary : $19 - $23