What are the responsibilities and job description for the Call Center Representative position at Azaaki Solutions?
Job Title: Customer service representative (Call center) Onsite
Location: Perferx Lab, 25 Downing Three, Pittsfield, MA 01201
Work Schedule: Monday–Friday, 8:30 AM–5:00 PM EST
Employment Type: CTH
Pay Rate: $20-$21.25/hr on w2
Duration: 6 months contract to hire
Job Summary
We are seeking a customer-focused Customer Service Representative to handle customer inquiries and provide timely, professional support. Responsibilities include managing inbound and outbound calls, emails, and chats, processing orders and rework requests, troubleshooting issues, providing order updates, and maintaining accurate records.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat.
- Process customer orders and rework requests accurately.
- Troubleshoot order issues and resolve customer concerns.
- Provide updates on delayed orders and follow up on outstanding requests.
- Use customer service and lab management systems, including Salesforce and Optifacts.
- Maintain product knowledge and complete required training.
- Meet established customer service goals and follow company policies.
Qualifications
- 1–3 years of customer service experience.
- Strong communication, problem-solving, and organizational skills.
- Basic computer skills and attention to detail.
- Ability to multitask and work in a fast-paced environment.
- Optical experience and ABO certification are not required.
Salary : $20 - $21