What are the responsibilities and job description for the Front Desk Agent position at Ayres Suites Mission Viejo?
Guest Service Representative | Full and part-time positions available!
Join Our Family-Oriented Team at Ayres Suites Mission Viejo!
At Ayres Hotels, we take pride in providing a “home away from home” for all our guests by presenting a clean, comfortable, and welcoming environment. Everything we do is guided by our motto: We Care About People, We Value Teamwork, and We Deliver Results. We’re currently seeking a reliable and detail-oriented Guest Service Representative who enjoys being part of a supportive, team-focused workplace.
JOB SUMMARY:
The primary duties of the Guest Service Representative are to assist guests with check-in & check-out processes, provide guests with hotel services information, and accommodate guests during their stay in an attentive, courteous and friendly manner the Ayres Way.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Other job duties may be assigned.
- Procedures including but not limited to posting all charges, and counting/ securing assigned bank.
- Maintain the security of cash, credit card transactions, and guest information.
- Accurately process all cash and credit card transactions in accordance with front office
- Balance the computer system posting against the department balances and supporting documentation to ensure accuracy.
- Complete daily auditing, balancing, and closing procedures accurately and efficiently.
- Run all audit reports. Complete reporting requirements including daily report.
- Accurately manage cash drawer and credit card system.
- Managing front desk activity and handling guest check-ins and check-outs in a courteous and pleasant manner.
- Work in a safe and conscientious manner.
- Adhere to all safety policies and security procedures, including but not limited to securing doors during appropriate hours.
- Make reservations as needed both in person and over the phone and ensuring to provide accurate hotel rates and information with proper phone etiquette.
- Register guests and issue room keys to registered hotel guest
- Conduct self in a friendly and attentive manner during all guest encounters.
- Operate phone system in, at times, a fast-paced environment.
- Communicate pertinent shift information to the next shift and direct supervisor.
- Maintain guest confidentiality.
- Knowledge, understanding, and adherence to Company Core Values and Mission Statement.
- Responsible for working in a safe and conscientious manner.
- Adhere to all safety policies and procedures.
SKILLS AND QUALIFICATIONS:
- Possess a positive, outgoing and friendly personality.
- Ability to provide excellent guest service.
- Excellent active listening to understand the individual needs of each guest.
- Must have the ability to identify and overcome a problem.
- Exercise good judgment and be a clear thinker in pressure situations.
- Ability to focus attention to detail.
- Team player.
- Flexible working hours.
- Ability to apply time management skills.
- Guest service experience in the hospitality industry or equivalent, preferred
The Company adheres to all applicable wage and hour laws, including meal periods, rest periods and overtime.
Benefits: We believe in taking care of our team! After an initial waiting period, those hired into full or part time positions are eligible for a competitive benefits package that includes the following:
- Health Insurance – Medical and Dental Coverage Options (Full time benefit)
- Basic Life and AD&D Insurance at no charge if enrolled in Medical Plan (Full time benefit)
- Vision Discount Plan if enrolled in Dental Coverage (Full time benefit)
- Flexible Spending Account (Full time benefit)
- 401(k) Retirement Plan with employer match
- Travel Assistance Program
- Employee Assistance Program
- Hotel guest room discounts
- Entertainment discount program
- ZayZoon – Earned Wage Access
- Holiday pay
- Vacation pay
- Paid sick leave
- Incentives
- Plus, more!
Ayres Suites Mission Viejo - Lake Forest | 28941 Los Alisos Blvd, Mission Viejo, CA 92692 | 9449-455-2545
Ayres offers competitive wages and growth opportunities!
For a complete list of employment opportunities visit us at www.ayreshotels.com
Empleador de Igualdad de Oportunidades | Equal Opportunity Employer
We Care About People | We Value Teamwork | We Deliver Results
Job Types: Full-time, Part-time
Pay: From $19.57 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Referral program
- Retirement plan
Experience:
- Hospitality: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Work Location: In person
Salary : $20