What are the responsibilities and job description for the Inside Sales and Customer Service Representative position at Ayoub N&H®?
Inside Sales & Customer Service Representative
Ayoub N&H Carpet & Rugs
About Ayoub N&H Carpet & Rugs
Ayoub N&H Carpet is a trusted name in professional flooring and carpet services, proudly serving our community with quality craftsmanship and personalized service. We specialize in carpet sales, installation, repair, cleaning, and flooring solutions, helping homeowners and businesses protect and elevate their spaces. Our reputation is built on honesty, attention to detail, and long-term customer relationships.
Job Overview
We are seeking an energetic and motivated Inside Sales and Customer Service Representative to join our growing team. In this role, you will be the voice of Ayoub N&H Carpet, connecting with prospective and existing customers through inbound and outbound calls, texts, and emails.
Your focus will be understanding customer needs, educating them on our carpet and flooring services, and guiding them toward the right solution. You’ll play a key role in driving growth while delivering the high-touch customer experience our company is known for.
Responsibilities
- Conduct outbound and follow-up calls to generate new business and nurture existing customer relationships
- Respond to inbound inquiries and educate customers on our carpet sales, installation, repair, and cleaning services
- Communicate the value of our craftsmanship, service quality, and reliability
- Use CRM software (such as ServiceTitan) to log customer interactions, manage leads, and track sales progress
- Recommend tailored solutions based on customer needs, budgets, and timelines
- Negotiate pricing, schedule services, and close sales confidently and professionally
- Collaborate with marketing and operations teams to improve outreach, follow-ups, and customer satisfaction
- Provide exceptional customer service by resolving questions or concerns quickly and professionally
- Identify opportunities for repeat business, referrals, and long-term customer relationships
Requirements
- Proven experience in inside sales, customer service, or B2C/B2B sales
- Strong communication skills in English (verbal and written)
- Comfort with outbound calling, warm leads, and follow-up conversations
- Experience using CRM software (ServiceTitan, Salesforce, or similar platforms preferred)
- Ability to explain services clearly and build trust with customers
- Strong negotiation and closing skills
- Self-motivated, organized, and able to work independently while supporting a team
- Customer-first mindset with a problem-solving attitude
Why Join Ayoub N&H Carpet?
At Ayoub N&H Carpet, you’re not just selling a service, you’re helping customers improve their homes and businesses while representing a company that values quality and relationships. If you’re enthusiastic, personable, and driven to succeed, we’d love to have you on our team.
Join us and help build lasting customer relationships that keep Ayoub N&H Carpet growing.
Job Type: Full-time
Pay: $24.00 - $27.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Application Question(s):
- Do you have experience using a CRM like Service Titan, Housecall Pro, Salesforce, etc?
Education:
- High school or equivalent (Required)
Experience:
- Customer Service: 3 years (Required)
- Sales: 2 years (Required)
Language:
- English (Required)
Shift availability:
- Day Shift (Required)
Ability to Commute:
- Kensington, MD 20895 (Required)
Work Location: In person
Salary : $24 - $27