ROI Specialist

Aya Healthcare is seeking an Experienced Release of Information (ROI) Specialist in Pasadena for a 13 week contract role!!

***MUST HAVE EPIC EXPERIENCE ONYOUR RESUME***

**This role will start in late September or October**

Job Title: ROI Specialist

Schedule: Monday through Friday from 8am-5pm

Hourly Pay: $26-$29

Contract Length: 13 weeks with possible extension

Onboarding Time: 2-3 weeks

Job Summary:
The ROI Specialist will manage Release of Information (ROI) processes within the Epic EMR system. Must have least 3–5 years of hands-on experience handling medical records and a solid understanding of HIPAA regulations. The ROI Specialist is responsible for processing medical records requests from a variety of sources—including patients, healthcare providers, and legal entities—while ensuring compliance with state and federal privacy laws. The ROI Specialist plays a key role in prioritizing and fulfilling release of information requests, responding to customer inquiries, and educating requesters on confidentiality standards. Familiarity with Epic's ROI module, PDF applications (e.g., Kofax), and a customer-service-oriented approach are essential for success in this position.

Required Skills & Experience:

• At least 2 years of using Release of information (ROI) module in Epic EMR system
• Minimum of 3-5 years of experience managing medical records in Epic
• Processing medical records requests for patients, doctors’ offices, law offices, attorneys, etc.
• Knowledge of HIPAA
• Kofax, use of PDF application
• Preferred RHIT/RHIA but no licensure required

Responsibilities:

-Receives and prioritizes customer requests from multiple sources and works them through the appropriate systems to completion within required -response timeframes and in accordance with State and Federal requirements and HIPAA regulations.
-Address customer inquiries for patient information, assists callers with making record requests and general customer service.
-Educate customers on information confidentiality and privacy regulations.
-Receive and prioritize customer requests from multiple sources and work them through the appropriate systems to completion within required response timeframes and in accordance to State and Federal requirements and HIPAA regulations.
-Identifies and responds appropriately to both internal and external customer needs utilizing available resources

Aya Offers:

• A robust team to support you every step of the way to ensure you start on time, have accurate payroll and an exceptional experience.
• A credentialing specialist to streamline the entire compliance process.
• Premium medical, dental, vision and life insurance beginning day one of your assignment

Aya Healthcare is an equal opportunity employer and encourages all to apply!

Job Types: Full-time, Contract, Temporary

Pay: $26.00 - $29.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

People with a criminal record are encouraged to apply

Education:

• High school or equivalent (Required)

Experience:

• Epic: 3 years (Required)
• release of information: 2 years (Required)
• HIPAA: 3 years (Required)
• Medical records: 3 years (Required)
• Medical office: 3 years (Required)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Pasadena, CA 91105 (Required)

Work Location: In person

Salary : $26 - $29