Customer Care Associate

Aya Healthcare has an opportunity for an experienced Customer Care Associate to support a 13-week contract with medical facility in Kailua, HI.

Aya Offers:

• A robust team to support you every step of the way to ensure you start on time, have accurate payroll and an exceptional experience.
• A credentialing specialist to streamline the entire compliance process.
• Premium medical, dental, vision and life insurance beginning day one of your assignment.

Assignment Details

• Start: Early May
• Schedule: Monday - Friday, 8:30am to 5:00pm
• Type: Onsite
• Pay: $22-25/hour
• Length: 13 weeks

This position serves as the primary patient-facing contact, providing registration, insurance verification, payment processing, and support while ensuring accurate documentation and a positive patient experience.

Requirements for Patient Services Representative:

• 2 years of patient services experience
• 1 year of recent experience working in an outpatient clinic or medical office setting
• Familiarity with patient registration processes
• Experience with patient referrals / authorizations
• Prior experience verifying insurances / benefits plans

Please note: Candidates without Epic (EMR) experience cannot be considered.

Responsibilities of Customer Care Associate:

• Handles incoming calls from plan members and healthcare providers for the assigned health plans.
• Provides information as needed for questions related to medical, dental, vision, and prescription drug claims based upon the benefit descriptions and plan provisions of a variety of group plans.
• Documents all calls.
• Receives referrals and pre-certification requests from providers as applicable.
• Reviews referral/pre-certifications for proper benefits and eligibility.
• Enters referrals and pre-certifications data into the computer system.
• Reviews referrals and medical record information as applicable to facilitate claims department with claims adjudication.
• Researches and documents rejected or erroneous claims and forwards them for correction as needed.
• Performs other job-related duties as assigned.

Aya Healthcare is an equal opportunity employer and encourages all to apply!

Pay: $22.00 - $25.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Application Question(s):

• This is a contract-only position with no guaranteed permanent hire. Are you still interested?
• The pay range for this position is $22-25/hour. Are you still interested?

Education:

• High school or equivalent (Required)

Experience:

• Patient service: 2 years (Required)
• Hospital: 2 years (Required)
• Insurance verification: 1 year (Required)
• Benefits administration: 1 year (Required)

Ability to Commute:

• Kailua, HI 96734 (Required)

Work Location: In person

Salary : $22 - $25