Field Service Technician - New Jersey, USA

Job Overview

We are looking for a field service professional who can install, troubleshoot, repair, and support industrial automation equipment in customer environments across North America. This role requires strong technical judgment, disciplined communication, and the ability to work independently in high-pressure service situations. The right candidate is reliable, practical, organized, and able to represent the company professionally while solving electrical and mechanical problems in the field.

Key Responsibilities:

· Troubleshoot, diagnose, and resolve electrical, mechanical, and control-related issues on industrial automation equipment.

· Perform field service work at customer sites, including installation, commissioning, maintenance, repair, and system support.

· Work safely with electrical systems up to 600 VAC and use multimeters and other diagnostic tools effectively.

· Promote aftermarket products during service calls by identifying customer needs and recommending relevant parts, services, or upgrades.

· Communicate clearly with customers, internal teams, and leadership regarding issues, progress, timelines, and resolution plans.

· Document service activity accurately, completely, and on time using required systems and tools.

· Organize work effectively, prioritize service demands, and meet deadlines in a fast-moving environment.

· Work collaboratively across teams to support department goals and maintain strong working relationships.

· Handle challenging situations calmly, professionally, and with good judgment.

· Incorporate feedback, apply coaching, and continuously improve performance and technical capability.

· Maintain professional conduct, accountability, and compliance with company policies and applicable health and safety requirements, including site-specific safety rules, hazard reporting, and safe work practices.

· Perform other duties related to the purpose and level of the position, consistent with the employee's skills, training, business needs, and applicable law.

Required Qualifications:

· Degree or diploma in Electrical, Electronic, Mechanical, Electromechanical, Controls Engineering, or a related field.

· Experience in a technical role, preferably troubleshooting electrical and mechanical systems in an industrial automation environment.

· Experience working with electrical systems up to 600 VAC.

· Proficiency using multimeters or other voltage measurement tools.

· Strong troubleshooting, problem-solving, and analytical skills.

· Strong written and verbal communication skills.

· Strong organizational skills, time management, and attention to detail.

· Ability to work independently, make sound decisions, and remain effective under pressure.

· Valid driver's license and passport, with the ability to travel without restrictions.

· Willingness and ability to travel up to 75% or more depending on business needs.

· Ability to handle confidential information with discretion and professionalism.

Preferred Qualifications:

· Experience with CNC machines, mechatronics, and/or industrial automation systems.

· French and/or Spanish language skills.

Core Competencies

· Professional, clear, and timely communication.

· Strong listening skills and responsiveness.

· Teamwork, collaboration, and conflict resolution.

· Accountability, professionalism, and policy compliance.

· Adaptability and resilience during change.

· Positive attitude and willingness to learn and grow.

Job Type: Full-time

Pay: $30.00 - $40.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you have a degree or diploma in electrical, mechanical, electromechanical, controls engineering or a related field?
• Do you have a valid driver's license with a clean driving abstract?
• Are you able to acquire valid international travel documents prior to joining?
• Do you have experience in a technical role, involving troubleshooting of electrical and mechanical systems?
• Do you now, or will you in the future require VISA sponsorship to work in the US?
• This job requires the candidate to live in the state of New Jersey. If you do not currently live in the state of New Jersey, are you willing to relocate to New Jersey prior to starting the position?

Willingness to travel:

• 75% (Required)
• Work Location: On the road