What are the responsibilities and job description for the Inspections Coordinator position at Axxiom Elevator?
Company Overview
Axxiom Elevator is a trusted provider of elevator, escalator, and moving walkway service, modernization, and repair. Our mission is to deliver the highest level of service to ensure the safety, reliability, and performance of vertical transportation equipment for our customers. Our team is committed to quality, communication, and delivering exceptional customer experiences.
Job Summary
The Inspections Coordinator plays a key role in managing the full inspection lifecycle for elevators and related equipment. This role is responsible for scheduling inspections, preparing proposals, coordinating with customers and third-party inspectors, tracking compliance, and ensuring all documentation is complete and accurate. The ideal candidate delivers exceptional customer service, maintains strong attention to detail, and thrives in a high-volume, fast-paced environment.
Key Responsibilities
- Schedule and coordinate elevator, escalator, and moving walkway inspections with customers, internal teams, and third-party inspection agencies.
- Provide excellent customer service, ensuring all communication is timely, clear, proactive, and professional.
- Generate and send proposals to customers for required inspections or re-inspections.
- Prepare, track, and manage inspection paperwork, compliance documentation, and required verification records.
- Communicate inspection schedules, preparation requirements, proposals, and follow-up actions to customers and stakeholders.
- Work closely with third-party inspectors to ensure inspections are completed on time and according to regulatory deadlines.
- Close the loop on the inspection verification process, ensuring all results are received, documented, communicated, and followed through to completion.
- Follow up on failed inspections, proposal approvals, and corrective actions until full compliance is met.
- Maintain inspection records, calendars, and status updates in company systems.
- Assist with customer questions regarding inspection status, scheduling, proposals, and compliance requirements.
- Support billing coordination related to inspections when applicable.
Required Qualifications
- Strong organizational and multitasking skills with the ability to handle a high volume of scheduling and follow-up.
- Excellent written and verbal communication skills with a customer-service mindset.
- Proficiency in Microsoft Office Suite (Excel, Outlook, Word)
- High attention to detail and strong follow-through.
- Ability to work onsite Monday through Friday in Axxiom’s Pompano Beach office.
Preferred Qualifications
- Experience in elevator, construction, facility maintenance, or related industries.
- Familiarity with Florida elevator inspection requirements and regulatory processes.
- Experience generating proposals or coordinating third-party services.
Location and Travel
- In office in Pompano Beach, Florida