What are the responsibilities and job description for the Commercial Lending Systems Administrator position at Axos Bank?
The Commercial Lending Systems Administrator supports and optimizes commercial lending platforms, serving as the primary triage point for system issues. This role partners closely with business users, IT teams, and vendors to identify root causes, configure solutions, and maintain platform stability. It is a hands-on role suited for a systems-savvy problem solver with a strong understanding of end-to-end commercial lending processes and a passion for working at the intersection of operations and technology.
Responsibilities:
- Own intake, triage, and prioritization of bugs and system issues across commercial lending platforms (e.g., LoanIQ, nCino, Cash Suite, DataScan, Moody’s ABS)
- Partner with business units to understand reported issues, validate impact, and determine root cause
- Perform detailed root cause analysis (RCA) and identify recurring themes and systemic gaps
- Configure systems where appropriate (within approved access) to resolve issues or implement improvements
- Collaborate with IT, vendors, and platform teams to drive resolution of defects and enhancements
- Translate business process gaps into clear functional requirements and defect documentation
- Track issues through resolution, ensuring timely communication and stakeholder alignment
- Identify opportunities to improve processes, controls, and system usage based on issue trends
- Serve as a subject matter expert for commercial lending workflows and platform behavior
Qualifications:
- Bachelor's degree
- 3 years of experience in business systems analysis, production support, or platform operations within financial services
- Strong experience supporting commercial lending systems (LoanIQ, nCino, or similar platforms strongly preferred)
- Deep understanding of commercial lending processes, workflows, and data
- Proven ability to conduct root cause analysis and synthesize complex issues into actionable insights
- Experience working with IT teams and vendors to resolve production issues
- Comfort operating with system configuration access (non‑developer role)
- Excellent critical thinking, problem‑solving, and communication skills
Salary : $70,304 - $90,000