Collector

About This Job

Axos is seeking a Collector who will be responsible for determining reason for customer payment delinquency and obtains payment commitment while adhering to laws and regulations.

Responsibilities:

• Place routine calls to customers as first point of contact to obtain payment for goods or services
• Recognize calls requiring special handling or customized responses and escalating accordingly
• Use computerized system for tracking, information gathering and troubleshooting
• Maintain accurate and thorough records of customer payment history and status of account
• Receive clear communication including feedback, coaching, individual needs assessment, and training gaps, including regular, one-on-one performance reviews to ensure performance ad quality standards are being met
• Ensure collection practices adhere to policies, regulations and standards

Qualifications:

• HS Diploma
• 1-2 years of experience in collections, accounts receivable, consumer loans, commercial loans and/or real estate
• Bilingual (Spanish speaker) highly preferred