What are the responsibilities and job description for the Business Solutions Architect position at Axon?
Join Axon and be a Force for Good.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
Axon’s Opportunity to Cash (OTC) value stream sits at the heart of how we quote, sell, fulfill, and recognize revenue. As a Business Solutions Architect focused on OTC, you’ll play a critical role in shaping how these complex processes operate at scale across the business. You’ll be the strategic connector between IT, Commercial Operations, Finance, Contract Success, Order Management, and other internal stakeholders, turning fractured workflows into seamless systems.
You’ll serve as the go-to expert for OTC—championing process improvements, streamlining data flows, and designing scalable integrations across Salesforce, Snowflake, ERP, and other core platforms. Your mission is to deeply understand the friction our internal users face—from quoting to contract to fulfillment—and partner with business and technical teams to architect innovative, future-ready solutions.
This role is equal parts investigator, translator, and collaborator. You’ll chase root causes with urgency, write clear and actionable solution requirements, and guide cross-functional teams toward scalable execution. If you thrive on complexity, love connecting dots, and want to drive real business transformation from the inside out—this is your opportunity.
What You’ll Do
Location: This role is based in one of our hubs (Atlanta, Boston, Phoenix/Scottsdale, San Francisco, or Seattle) and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesday through Friday, with flexibility to work remotely on Mondays. We believe connection fuels innovation, and our in-office culture is designed to support meaningful teamwork and mentorship.
Reports to: Director, BSA
Direct Reports: None
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
Axon’s Opportunity to Cash (OTC) value stream sits at the heart of how we quote, sell, fulfill, and recognize revenue. As a Business Solutions Architect focused on OTC, you’ll play a critical role in shaping how these complex processes operate at scale across the business. You’ll be the strategic connector between IT, Commercial Operations, Finance, Contract Success, Order Management, and other internal stakeholders, turning fractured workflows into seamless systems.
You’ll serve as the go-to expert for OTC—championing process improvements, streamlining data flows, and designing scalable integrations across Salesforce, Snowflake, ERP, and other core platforms. Your mission is to deeply understand the friction our internal users face—from quoting to contract to fulfillment—and partner with business and technical teams to architect innovative, future-ready solutions.
This role is equal parts investigator, translator, and collaborator. You’ll chase root causes with urgency, write clear and actionable solution requirements, and guide cross-functional teams toward scalable execution. If you thrive on complexity, love connecting dots, and want to drive real business transformation from the inside out—this is your opportunity.
What You’ll Do
Location: This role is based in one of our hubs (Atlanta, Boston, Phoenix/Scottsdale, San Francisco, or Seattle) and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesday through Friday, with flexibility to work remotely on Mondays. We believe connection fuels innovation, and our in-office culture is designed to support meaningful teamwork and mentorship.
Reports to: Director, BSA
Direct Reports: None
- Be the Connective Layer: Act as the strategic bridge between business and technology teams across the OTC lifecycle—from Sales and Quoting to Order Management, Finance, and Fulfillment.
- Architect for Scale: Design holistic, cross-system solutions that support scalability, automation, and data consistency across critical commercial processes.
- Process Optimization: Partner with Commercial Operations and Contract Success teams to simplify workflows, close operational gaps, and improve speed to cash.
- Systems Thinking: Work across platforms like Salesforce, Snowflake, D365, etc. to ensure seamless handoffs and reliable reporting.
- Internal Customer Obsession: Champion the needs of internal stakeholders by translating business problems into well-structured requirements and solution designs.
- Execution Partnership: Collaborate closely with engineers, analysts, and program managers to drive project delivery from discovery to go-live.
- Continuous Improvement: Proactively identify systemic issues, uncover root causes, and lead the charge on long-term fixes that scale with the business.
- Bachelor’s degree in Information Systems, Computer Science, Business, or a related technical/analytical field
- 4 years of experience in business systems, enterprise architecture, or operational process design
- Strong working knowledge of Salesforce and enterprise business systems (ERP, CPQ, CLM tools)
- Demonstrated success in cross-functional collaboration, solution design, and stakeholder management
- A curious mindset with a knack for untangling complex, ambiguous processes
- Exceptional written and verbal communication skills
- Confidence working across functions and levels—from individual contributors to executive sponsors
- A bias for action and a strong sense of accountability
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, and Vision plans
- Fitness and wellness programs
- Mental health support resources
- Learning and development opportunities
- And yes, snacks in our offices
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
