Front Desk Medical Receptionist

Working at AxisPro means being a part of a team that truly cares; we are passionate about our patients care and getting them back to their previous level of activity and independence.

As a medical receptionist you will be the first point of contact for all patients. You will serve as a vital link, coordinating communication between patients, clinical staff, and insurance providers. Your empathy, problem-solving skills, and attention to detail will directly contribute to a positive patient experience and a smooth-running office.

AxisPro Physical Therapy, LLC is a multi-specialty therapy clinic offering physical, occupational, and lymphedema therapies. We are currently looking for an additional medical receptionist to join our team. Because we are expanding quickly, we provide a great deal of opportunity for growth within the company while enjoying an excellent work environment where everyone gets along.

This position is full-time, Monday-Friday; shifts varying between the office hours of 8 AM-6 PM. No nights or weekends, and major holidays off. We are looking for a dedicated, committed team player. Experience in PT/OT office is preferred but not required. We are looking for someone with at least a year, or more, experience as a healthcare receptionist.

Responsibilities Include:

• Warmly greet and check-in patients, creating a positive and welcoming first impression.
• Accurately schedule, coordinate, and confirm patient appointments.
• Answering telephones and routing faxes
• Collect and process co-pays and other patient payments with accuracy.
• Maintain accurate and confidential patient records using our electronic medical records (EMR) system.
• Serve as a resource for patient questions regarding appointments, procedures, and insurance.
• Ensure patient privacy and adherence to all HIPAA regulations.

Qualifications:

• Minimum of 1 year experience as a medical receptionist
• Proven experience in a medical office, hospital, or other healthcare setting is preferred.
• Excellent verbal and written communication skills with the ability to explain complex information in an understandable way.
• The ability to manage multiple priorities in a fast-paced environment while maintaining high attention to detail.
• Proficiency with electronic medical record (EMR) systems, Microsoft Office Suite, and multi-line phone systems. (required)
• Knowledge of medical terminology and ICD codes.
• A genuine and caring attitude toward patients, especially those who may be anxious or in pain.
• A collaborative spirit and a professional demeanor when working with all staff members.

We offer:

• Competitive compensation
• Paid time off (Full-time employees)
• Health Insurance (BCBS) (Full-time employees)
• Dental/Vision Insurance
• 401K with company matching

Please note: Interviews and initial training will be conducted in the main office: Melbourne location (405 N Wickham rd Ste 103 Melbourne FL 32935)

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Experience:

• Medical receptionist: 1 year (Required)
• EMR systems: 1 year (Required)

Work Location: In person