Technical Service Engineer

Job Title Technical Service Engineer Job Description Axis now has a job opening for a permanent role in the Technical Services team, and we are eager to find a German- (fluent level) and English-speaking Technical Services Engineer. Take a look at your future team behind the scenes by clicking/pasting this link: https://youtu.be/7IhTip6pfMA At your disposal, you will have senior Technical Services Engineers, a team of Product Specialists and all your other Technical Services colleagues that are able to provide product-specific assistance and general help in the role. You will be a part of a diverse team of around 50 people. This position is located in Lund, the southern part of Sweden, in close proximity to both Malmö and Copenhagen. We offer great benefits, like breakfast every day, classic “Swedish Fika” on Fridays, physical training grants, insurance and an extensive onboarding program. What you will do as a Technical Services Engineer: Provide profound technical support to our partners and customers in the German-speaking market. Communicate with customers through a web-based ticketing system, telephone support and chat system. Continuously grow your knowledge within the ever-expanding Axis product portfolio. You have a lab with our product portfolio and supportive colleagues that allows you to dig deeper into complex scenarios and solutions in the back end. Your primary responsibilities will be: Provide "first-call-resolution" wherever possible and have ownership of customer inquiries through fulfilment. Assist with product system navigation, first-time installation guidance etc. Ask customers targeted questions to understand the root cause of the problem quickly. Concisely and effectively answer customer service inquiries. Diagnose and troubleshoot problems related to both software and hardware. Who are we looking for? Working as a Technical Services Engineer requires good communication and problem-solving skills. We believe that being energetic and self-sufficient is important to be successful in this role. Understanding professional communication, adapting to the customer needs, and following up with customers are important requirements. Since you, as a Technical Services Engineer, will be supporting the German-speaking market, you must be able to both speak and write German on a fluent level, and you also need fluent English for this position. We would love to hear that you have/are: An IT education/courses and experience from the IT-industry. Experience from customer support where you have had time to develop excellent communication skills. The ability to address technical issues with warmth and empathy – not only in verbal communication but also in written form. A good technical foundation to stand on, including network concepts and Microsoft Windows OS (bonus points for Linux-knowledge). Previous experience with technical troubleshooting. Bonus points for previous experience with Salesforce (Service Cloud). As a member of the Axis team, you will be part of a young, dynamic and multicultural environment. You would be working with highly developed technology and a high-valued brand. Together with your colleagues, you will be considered a key asset in moving Axis towards the goal of being number one in their industry and giving our customers a state-of-the-art service. Ready to act? Openness might be a buzz word in other companies, but at Axis, this is the core of who we are. Our most important asset is our ability to cooperate. We have realized that great ideas can come from anywhere. Therefore, we encourage everybody to contribute and innovate. Do you recognize yourself in this profile? Then we want to hear from you! Type of Employment Permanent Employment Posting End Date 2026-06-21 Certain roles at Axis require background checks, which means applicable verifications will be done in these recruitments. Notice will be provided before we take any action. About Axis Communications We enable a smarter, safer world by creating innovative solutions for improving security and business performance. As a network technology company and industry leader, we offer solutions in video surveillance, access control, intercom, and audio systems, enhanced by intelligent analytics applications. With around 6000 committed employees in over 50 countries, we collaborate with partners worldwide. Together, we thrive in our friendly, open, and collaborative culture and inspire each other to think beyond the expected. United by our commitment to inclusion, diversity, and sustainability, we consistently seek to develop our skills and way of working. Let´s create a smarter, safer world For more information about Axis, please visit our website www.axis.com. Listen to Get To Know Axis – Podcast We enable a smarter, safer world by creating innovative solutions for improving security and business performance. As a network technology company and industry leader, we offer solutions in video surveillance, access control, intercom, and audio systems, enhanced by intelligent analytics applications. Axis for cities Axis podcast playlist