What are the responsibilities and job description for the Front Desk Receptionist position at Axis Spine and Sport?
Company Description Axis Spine and Sport is recognized as one of Arizona’s premier chiropractic sports medicine clinics, serving a diverse population of patients with active lifestyles and musculoskeletal needs. The team focuses on evidence-based chiropractic care and sports medicine, helping patients improve performance, recover from injuries, and maintain overall wellness. The clinic environment is professional yet friendly, emphasizing patient-centered care and clear communication. Team members collaborate closely to provide efficient, high-quality service and a positive experience for every patient who visits the clinic.
Role Description The Front Desk Receptionist is a full-time, on-site role based at our Tempe, AZ clinic. This position is responsible for greeting patients, checking them in and out, answering phones, and managing appointment scheduling. Daily tasks include verifying patient information, processing forms, handling payments, and coordinating with clinical staff to maintain an organized schedule. The role also involves responding to patient inquiries, maintaining a clean and welcoming reception area, and performing clerical duties such as filing, data entry, and managing office supplies. The receptionist supports a smooth patient flow and represents the clinic with professional, courteous communication at all times.
Qualifications
- Strong customer service and communication skills, with the ability to interact professionally and compassionately with patients, staff, and visitors.
- Demonstrated receptionist duties experience, including greeting patients, managing check-in/check-out processes, and coordinating appointments.
- Proficient phone etiquette and the ability to handle multiple incoming calls, messages, and follow-ups in a calm and organized manner.
- Solid clerical skills, including data entry, filing, use of office software, and basic record-keeping.
- Ability to multitask, prioritize, and maintain attention to detail in a fast-paced clinical environment.
- Prior experience in a healthcare, chiropractic, or sports medicine office is helpful but not required.
- High school diploma or equivalent; additional training in office administration or medical reception is a plus.
- Reliability, punctuality, and a team-oriented mindset, with a commitment to supporting a positive patient experience.