Patient Experience Specialist (S0476)

Patient Experience Specialist - Full Time - Dove Creek Integrated Healthcare- Dove Creek, CO

Position Summary: The Patient Experience Specialist is responsible for providing exceptional front line customer service to Axis Health System (AXIS HEALTH SYSTEM) patients, staff and all others contacting AXIS HEALTH SYSTEM by performing a variety of administrative tasks in different areas of the clinic. The Patient Experience Specialist is the first point of contact through various mediums including in person, on the phone, and through electronic communications. 

The Patient Experience Specialist facilitates the patients’ process at the health center from their arrival to their departure and ensures that the organization’s commitment to whole person, individualized care is evident in each patient’s experience. The essential duties performed depend greatly on specific location and clinic services including primary care, oral healthcare, and behavioral health services.

Our ideal candidate for our Patient Experience Specialist position will have their high school degree and at least one year in Customer Service. Previous work experience in a medical or dental clinic preferred.

 Keywords: Front Desk, Receptionist, Administrative, Healthcare

Typical responsibilities include, but are not limited to:

• Provides coverage for designated clinics and/or offices throughout the AXIS HEALTH SYSTEM regions.
• Provides greeting, check-in, demographic data entry, payment collection and completion of all necessary paperwork for patients.
• Responsible for overall patient registration, distributing enrollment packets, patient screenings, payment collection, scanning records, and creating new charts.
• Ensures insurance information is entered correctly into Electronic Health Record (EHR) and Sliding Fee processes are adhered to including fee collection and insurance verification.
• Maintains a positive and cooperative attitude in dealing with patients, co-workers, and supervisor. Willingness to provide exceptional customer service with ability to look for improved ways to serve patients and create efficiencies.

Salary:  Starting pay is $17.50 – $18.55 per hour and considers preferred experience and preferred education described below.

Full-Time Benefits:

Physical demands: Employee must occasionally lift and/or move up to 15 pounds. Employee is frequently required to walk, sit, stand, or kneel and occasionally required to climb or balance and stoop. Must have ability to sit for longer periods at a computer. Employee must be able to travel between AXIS HEALTH SYSTEM locations. Possible potential exposure to communicable disease. The noise level in the work environment is usually moderate. AXIS HEALTH SYSTEM may make reasonable accommodations to enable individuals with disabilities to perform the essential functions. 

Required Skills:

• Knowledge and ability to operate standard office equipment including scanner, computer, calculator, copy machine, fax, and multi-line telephone.
• Working knowledge of Windows based computer applications including MS Word, MS Excel, MS Outlook, and ability to access the internet.
• Ability to be helpful and sensitive to the needs of all employees, while concurrently respecting corporate policies, procedures, and priorities.
• Interpersonal and communication skills to develop and maintain effective working relationships with all internal and external customers.
• Ability to communicate job-related information to individuals and small groups.
• Ability to work independently with minimal supervision; plan own work schedule effectively and multi-task and prioritize in a fast-paced setting.
• Ability to multi-task, organize and prioritize workload in a sometimes-hectic environment with frequent interruptions.
• Ability to concentrate in sometimes hectic and stressful settings.
• Ability to read and understand written materials.
• Ability to absorb and understand complicated insurance benefits information and work with patient to resolve authorization issues
• Must regard work as confidential.
• Knowledge of dental and medical terminology.
• Professional work ethic
• Must have current driver’s license, qualify for commercial vehicle insurance, and maintain a driving record that allows insurability with AXIS HEALTH SYSTEM’ insurance agency.
• Occasional travel required.
• Ability to take on additional duties when necessary.

Additional eligibility requirements:  Annual Flu immunization, Annual TB screening, CPI training within 90 days of hire, BLS PRO certification required within 90 days of hire.

Commitment to Pay Standard:  We are committed to fair and equitable hiring with salaries based on relevant factors, such as work experience, education, and certification/licensure (rather than wage history).  

About our Axis Health System:  We are the leading provider of behavioral health and integrated (primary, dental, and behavioral health) care on the Western Slope of Colorado. We have recovery groups, Medication Assisted Treatment (MAT), specialized mental health outpatient programs, primary care, diabetes education, crisis services, resource navigators, insurance enrollment specialists, tele-video systems to access our locations across the region and more. We work to make sure you have what you need at your fingertips to be successful in your position and support your patient in their road to recovery.

Please visit our website at http://www.axishealthsystem.org , to apply for this position and for more information about our organization. All qualified applicants will receive consideration for employment, transfer, or promotion opportunities.

About Cortez/Dove Creek:

If you’re interested in archaeology and historical landmarks in addition to hiking, biking, boating, rafting, hunting, skiing, or horseback riding – this is the place for you!  Cortez is perfect for an outdoor enthusiast. Just minutes from world-class mountain biking at Phil’s World, hiking at Sand Canyon, skiing in Telluride and camping in the mountains that surround this beautiful area.  While Dove Creek will bring you back in time when exploring the Lowry Ruins National Historical Landmark, visiting the Rio Grande Southern Railroad Museum or the Canyons of the Ancients National Monument.  You’ll also be a quick drive or bike ride to Mesa Verde National Park, one of the nation’s first World Heritage sites and the largest archaeological preserve in the country. Right outside the doors of the clinic you’ll find beautiful parks with walking paths and opens spaces to enjoy. Cortez has an airport, approximately 10 minutes from our Cortez clinic and about 40 minutes from our Dove Creek location, which has service to Denver and Phoenix daily. To learn more about our area here: https://www.mesaverdecountry.com/ 

Salary : $18 - $19