Patient Experience Specialist (0007F)

Patient Experience Specialist - Full Time – Montrose Outpatient- Montrose, CO

Position Summary: The Patient Experience Specialist is responsible for providing exceptional front line customer service to Axis Health System (Axis Health System) patients, staff and all others contacting Axis Health System by performing a variety of administrative tasks in different areas of the clinic. The Patient Experience Specialist is the first point of contact through various mediums including in person, on the phone, and through electronic communications. 

The Patient Experience Specialist facilitates the patients’ process at the health center from their arrival to their departure and ensures that the organization’s commitment to whole person, individualized care is evident in each patient’s experience. The essential duties performed depend greatly on specific location and clinic services including primary care, oral healthcare, and behavioral health services.

Qualifications: Our ideal candidate for our Patient Experience Specialist position will have their high school degree and at least one year in Customer Service. Previous work experience in a medical or dental clinic preferred.

 Keywords: Front Desk, Receptionist, Administrative, Healthcare

Salary:   Starting pay is $18.50 – $21.05 per hour which includes a $1.00 locale differential at our Montrose worksites and considers preferred experience and preferred education described above.

Typical responsibilities include, but are not limited to:

• Provides coverage for designated clinics and/or offices throughout the Axis Health System regions.
• Provides greeting, check-in, demographic data entry, payment collection and completion of all necessary paperwork for patients.
• Responsible for overall patient registration, distributing enrollment packets, patient screenings, payment collection, scanning records, and creating new charts.
• Ensures insurance information is entered correctly into Electronic Health Record (EHR) and Sliding Fee processes are adhered to including fee collection and insurance verification.
• Maintains a positive and cooperative attitude in dealing with patients, co-workers, and supervisor. Willingness to provide exceptional customer service with ability to look for improved ways to serve patients and create efficiencies.

Full-Time Benefits:

Physical demands: Employee must occasionally lift and/or move up to 15 pounds. Employee is frequently required to walk, sit, stand, or kneel and occasionally required to climb or balance and stoop. Must have ability to sit for longer periods at a computer. Employee must be able to travel between Axis Health System locations. Possible potential exposure to communicable disease. The noise level in the work environment is usually moderate. Axis Health System may make reasonable accommodations to enable individuals with disabilities to perform the essential functions. 

Required Skills:

• Knowledge and ability to operate standard office equipment including scanner, computer, calculator, copy machine, fax, and multi-line telephone.
• Working knowledge of Windows based computer applications including MS Word, MS Excel, MS Outlook, and ability to access the internet.
• Ability to be helpful and sensitive to the needs of all employees, while concurrently respecting corporate policies, procedures, and priorities.
• Interpersonal and communication skills to develop and maintain effective working relationships with all internal and external customers.
• Ability to communicate job-related information to individuals and small groups.
• Ability to work independently with minimal supervision; plan own work schedule effectively and multi-task and prioritize in a fast-paced setting.
• Ability to multi-task, organize and prioritize workload in a sometimes-hectic environment with frequent interruptions.
• Ability to concentrate in sometimes hectic and stressful settings.
• Ability to read and understand written materials.
• Ability to absorb and understand complicated insurance benefits information and work with patient to resolve authorization issues
• Must regard work as confidential.
• Knowledge of dental and medical terminology.
• Professional work ethic
• Must have current driver’s license, qualify for commercial vehicle insurance, and maintain a driving record that allows insurability with Axis Health System’ insurance agency.
• Occasional travel required.
• Ability to take on additional duties when necessary.

Additional eligibility requirements:  Annual Flu immunization, Annual TB screening, De-escalation training within 90 days of hire, BLS certification required within 90 days of hire

Commitment to Pay Standard: We are committed to fair and equitable hiring with salaries based on relevant factors, such as work experience, education, and certification/licensure (rather than wage history).  

About our Axis Health System:  We are the leading provider of behavioral health and integrated (primary, dental, and behavioral health) care on the Western Slope of Colorado. As a therapist in our clinic, you’ll have access to a wide range of resources for your patients. We have recovery groups, Medication Assisted Treatment (MAT), specialized mental health outpatient programs, primary care, diabetes education, crisis services, resource navigators, insurance enrollment specialists, tele-video systems to access our locations across the region and more. We work to make sure you have what you need at your fingertips to be successful in your position and support your patient in their road to recovery.

 About Montrose/Delta/Hotchkiss:

If you’re interested in archaeology, hiking, biking, boating, rafting, hunting, exploring, or kayaking – Montrose is the place for you! 

Montrose and the surrounding area are perfect for an outdoor enthusiast. Black Canyon National Park, just east of the San Juan Mountains is just minutes away and to the west, the Uncompahgre Plateau is waiting to be explored. Here, you are surrounded by the many opportunities and adventures waiting to happen.  From hiking and biking to kayaking and rafting with breath taking views of our majestic landscape.  When in Hotchkiss you can explore their vineyards and museums or find you self at the art center appreciating all the creativity or taking an art class yourself!  Montrose has an airport within 10 minutes from our Montrose locations, which has daily service to Denver, Dallas and Phoenix (including several other major US cities). Learn more about our area here:  Visit Montrose, CO.

Please visit our website at http://www.axishealthsystem.org , to apply for this position and for more information about our organization. All qualified applicants will receive consideration for employment, transfer, or promotion opportunities.

Salary : $19 - $21