Director of Operations (00042)

Regional Director of Operations - Full-time - Pagosa Springs, CO

Position Summary: We are seeking a Regional Director of Operations who oversees the strategic and operational management of administrative and physical operations across multiple regions. This role aligns clinical operations, call center functions, supply chain, and facility management with the organization’s mission and goals. Key responsibilities include leading daily operations, supervising staff, managing budgets, overseeing emergency preparedness, and driving performance improvements. The Regional Director reports to the Chief Operating Officer and collaborates with other directors and senior leaders to ensure consistent service delivery supported by data-driven metrics. Direct reports include Regional Patient Experience Managers and Facilities/Maintenance personnel.

QUALIFICATIONS: 

• Minimum education: Bachelor’s Degree; Preferred education: Master’s Degree.
• Minimum experience: 3-5 years supervision experience; Preferred experience: 5 years leading professional development programs and/or healthcare operations.

Salary:  Starting pay is $86,507.20 - $96,886.40 annualized and considers preferred experience and preferred education described above. 

Full-Time Benefits:

Duties and Responsibilities:

Physical Operations:

• Oversee supply chain and facility management to ensure compliance with standards and policies.
• Manage facility projects, including new builds, remodels, and emergency preparedness.
• Monitor expenditures, implement necessary adjustments, and negotiate contracts to ensure cost efficiency.
• Oversee the development and implementation of emergency preparedness and disaster response plans.
• Ensure regulatory compliance and staff readiness, including necessary trainings

Clinic Operations:

• Monitor and report on key performance indicators (KPIs) including call metrics, provider templates, patient scheduling, and staffing performance.
• Provide customer service training and set expectations for all Patient Experience Specialist staff
• Partner with the Chief Operating Officer and the Executive Team to develop annual budget considerations such as encounter expectations, revenue generation, and personnel expenses
• Create, implement, and maintain schedule templates to maximize appropriate access to care for Axis patients
• Ensure provider schedules are filled daily through consistent auditing and key performance indicator measurements
• Ensure Patient Experience Specialist staff are minimizing missed opportunities in provider schedules through consistent auditing practices and robust confirmation calls
• Oversee training that emphasizes consistent dramatic performance improvement practices by measuring filled schedules, no-show rates, and phone metrics
• Lead initiatives to optimize workflows, resource allocation, and service delivery.

Leadership and Collaboration:

• Partner with leadership teams to align strategies with patient care and organizational objectives.

• Supervise Regional Patient Experience Managers 
• Foster a high-performance culture with accountability and collaboration.

Working Conditions/Physical Demands

• Employees must occasionally lift and/or move 15 to 50 pounds.  Employees are frequently required to walk, sit, stand or kneel and occasionally required to climb or balance and stoop.  Must have ability to sit for long periods of time at computer.
• Employees must be able to travel between Axis locations. Depending on the position, employee may also be expected to engage in occasional statewide and domestic travel. 
• Working in a healthcare organization lends itself to the possibility of exposure to communicable disease.
• Noise level in the working environment is usually moderate.
• Annual Flu immunization by November 1, annual TB Screening, complete de-escalation training, and BLS certification, as required for position.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of their position.

About Durango/Pagosa Springs:

If you’re interested in Rocky Mountain wildlife, white water rafting, hiking in to discover nature’s most beautiful waterfalls, or a breathtaking car ride on the San Juan Skyway, then Durango and Pagosa Springs are the place for you!  As with so many areas on the Western Slope, you have now entered an outdoor enthusiast’s paradise. Just minutes from zip lining through the treetops, to soaking in the Piedra River Hot Springs, located in the national forest, after a day of hiking any one of the many trails, and when the season is right, you can be snowboarding or camping in the mountains that surround this beautiful area.  Take a ride on the historic Durango & Silverton Narrow Gauge Railroad Train and enjoy the stunning views of the San Juan National Forest.  You’re also a mere 35-minute car ride to Mesa Verde National Park. Just outside the doors of our clinics, you’ll find beautiful parks with walking paths and opens spaces to enjoy. Durango has an airport located minutes from our clinics which has service to Denver, Phoenix and Dallas-Fort Worth daily. Learn more about our area here:  Visit Durango, CO | Official Tourism Site of Durango, Colorado

Salary : $86,507 - $96,886