FRONT DESK RECEPTIONIST

Company Description: 

Axis Community Health, a nonprofit established in 1972, provides comprehensive healthcare services to over 15,000 individuals across all age groups in the Tri-Valley area. The mission of Axis Community Health is to provide quality, affordable, accessible and compassionate health care services that promote the well-being of all members of the community.

Our mission is rooted in delivering high-quality patient care, encompassing primary healthcare, mental health support, and dental services. We are committed to ensuring access to essential healthcare services for every member of our community, irrespective of financial status, living situation, or insurance coverage.

Qualifications: 

• High School Diploma or equivalent. 

• One (1) year of experience as a receptionist in a healthcare setting preferred. 

• Computer skills to include Microsoft Word and Excel, 35 WPM. Epic experience a plus.

• Ability to interact effectively and in a supportive manner with persons of all backgrounds.

• Excellent customer service skills.

• Knowledge of patient billing procedures, insurance verification.

• Ability to work efficiently and effectively.

• Ability to work well under pressure, multi-task and handle stress well.

• Excellent written and verbal communication skills; English/Spanish bilingual required.

Essential Duties/Responsibilities 

• Greet patients and agency visitors; direct all individuals to the appropriate location and services; be courteous, polite and helpful to the public and clients at all times when representing Axis Community Health. 

• Respect and maintain privacy and dignity of agency clients; assure client confidentiality at all times per HIPAA regulations. 

• Register patients according to agency protocols and schedule appointments according to established procedures. 

• Determine financial status of patients and their eligibility for Axis Community Health services. 

• Assist patients in accurately completing appropriate forms, and document all information according to Axis Community Health protocols. 

• Provide clerical support for the assigned department/provider, to include preparing patient records for visits, filing laboratory and other patient reports in the medical record and maintaining all forms necessary for clinical services. 

• Working within the scope of a Front Desk Receptionist, assist all members of the clinical team as requested. 

• Maintain the assigned department and ensure that all equipment is in working order, that the area is clean and well-maintained and that sufficient supplies are available for the office and clinical operations.

• Maintain the cleanliness of all department and patient areas before, during and after clinic. 

• Participate in staff meetings and trainings. 

• Position Schedule: Rotating Evenings and Saturdays.

• Perform other duties as assigned.

Benefits: 

• Employer paid health, dental, and vision benefits to the employee. 
• Option to participate in a 403(B) retirement plan with employer matching contribution. 
• Partial educational reimbursement. 
• 12 paid holidays. 
• Accrued paid time off with each pay period.  
• Employee discount programs. 

Connect with Axis:

Company Page: https://www.axishealth.org

Facebook: https://www.facebook.com/axiscommunityhealth 

LinkedIn: https://www.linkedin.com/company/axis-community-health

Annual Gratitude Report: https://issuu.com/axiscommunityhealth/docs/gratitudereport2024

Physical, Cognitive, and Environmental Working Conditions:

Work is normally performed in a typical clinic office work environment (and, in some cases, telecommuting sites). The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions of this position if the accommodation request does not cause an undue hardship.

Physical: Occasionally required to carry/lift/push/pull/move up to 20lbs. Frequently required to perform moderately difficult manipulative tasks such as typing, writing, reaching over the shoulder, reaching over the head, reaching outward, sitting, walking on various surfaces, standing, and bending. Occasional travel to other Axis health centers and other occasional travel will be required. 

Equipment: Frequently required to use repetitive motion of hands and feet to operate a computer keyboard, telephone, copier, and other office equipment for extended periods. 

Sensory: Frequently required to read documents, written reports, and signage. Must be able to distinguish normal sounds with some background noise, as in answering the phone, interacting with staff etc. Must be able to speak clearly, understand normal communication, and be understood. Must be able to see clearly and have the ability to judge distances and spatial relationships to see objects where and as they actually are.

Cognitive: Must be able to analyze the information being received, count accurately, concentrate and focus on the given task, summarize the information being received, accurately interpret written data, synthesize information from multiple sources, write summaries as needed, interpret written or verbal instructions, and recognize social or professional behavioral cues.

Environmental Conditions: Frequent exposure to varied office (medical clinic/office) environments. Rare exposure to dust and loud noises. 

Disclaimer: This job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, Axis Community Health reserves the right to modify or change the requirements of the job based on business necessity. 

Key Search Words: Front Desk Receptionist, Receptionist, Customer Service, Office Administration, Administrative Support, Telephone Skills, Appointment Scheduling, Greeting Visitors, Client Interaction, Communication Skills, Multitasking, Problem Solving, Organizational Skills, Data Entry, Office Equipment, Clerical Tasks, Customer Relations, Administrative Procedures, Microsoft Office, EHR, EPIC

Salary : $24