Claims Litigation Services & Vendor Management - Global Vendor Services and Performance Lead

This is your opportunity to join AXIS Capital – a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS, you join a team that is among the best in the industry.

At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work.

All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin or ancestry, citizenship, physical or mental disability, age, marital status, civil union status, family or parental status, or any other characteristic protected by law. Accommodation is available upon request for candidates taking part in the selection process.

Part of AXIS Claims Shared Services, the Claims Litigation Services & Global Vendor Services and Performance Lead is responsible for designing and operationally executing the vendor tracking, analysis, measurement and reporting activities across all Claims lines of business globally. Reporting to the Head of Claims Litigation Services & Vendor Management, the position supports the management of vendor performance metrics, spend and utilization analysis, savings and cost avoidance review and targeted projects to improve the analytical capabilities of the Claims function. Incremental responsibilities include partnering with internal stakeholders to manage targeted categories of vendor services and specific vendor engagements from inception to offboarding.

Longer term, the successful candidate will have the opportunity to functionally manage the Litigation Services & Vendor Management technology platforms in addition to involvement in transformation projects in North America and Global Markets. Specific responsibilities include:

• Collaborating with key stakeholders to develop and prioritize short- and long-term management reporting strategies for Claims Litigation Services & Vendor Management
  
  
  

Developing business requirements and managing the delivery of technology-enabled solutions to enhance and improve management reporting capabilities

• Supporting the selection, due diligence, contracting, onboarding, oversight, performance management and offboarding of claims services vendors
  
  
  

Applying Claims and Axis policies and standards to end-to-end vendor management lifecycle including governance of vendor portfolios

Analyzing large datasets related to Claims Litigation Services & Vendor Management activities to identify trends, patterns, and opportunities to influence outcomes

• Partnering with internal and external stakeholders to integrate complex vendor datasets into management reporting workflows
• Ensuring the precision, completeness and timely availability of various data sources and coordinating the resolution of any related operational delivery issues
• Leveraging data visualization tools and dashboards to present management information in a clear, engaging and actionable manner
• Preparing and delivering management reports and presentations that summarize data analysis findings for internal stakeholders including Claims leadership
• Supporting team members to embed data and analytic capabilities in operational activities performed in support of internal and external stakeholders
• Facilitating the structured analysis of commercial vendor pricing and rate proposals against current agreements and portfolios of existing vendors
• Analyzing the use of preferred and non-preferred vendors including the assignment of claims based on pre-defined guidelines and thresholds
• Reviewing and creating management reports to review operational vendor metrics in partnership with Claims Operations and other internal teams
• Leveraging data sources to support team members in completing planned and ad-hoc vendor evaluations
• Introducing solutions to measure the contribution of Litigation Services & Vendor Management to the AXIS strategic objectives
• Designing and delivering training content in addition to support communication efforts to upskill internal stakeholders in leveraging reporting tools and outputs
• Developing and maintaining operating procedures for Claims Litigation Services & Vendor Management reporting processes and deliverables
  
  
  

This position will require collaboration with a range of functional teams and vendor partners across locations and time zones, as well as independent work. The ideal candidate will demonstrate the following attributes:

• Minimum 3 years experience in data management, analytics, metrics or reporting roles
• Minimum 5 years experience working in insurance with claims experience preferred
• Legal operations and / or litigation management experience preferred
• Prior experience managing categories of vendor expense, including sourcing and contracting activities, preferred
• Extensive experience analyzing and presenting vendor operational and financial data
• Deep experience with business analytics, reporting and visualization tools including Power BI
• Advanced proficiency with Microsoft tools including Excel, PowerPoint and Word
• Familiarity with collaboration tools including Microsoft SharePoint and Webex
• Experience working with IT partners to enable report and dashboard automation
• Exceptional analytical skills and adept at handling multiple complex data sets
• Demonstrable success in creating and delivering actionable management reports and insights
• Prior experience functionally administering business systems and platforms
• Familiarity with system upgrade and enhancement projects
• Experience working with software vendors to oversee service delivery
• Previously partnered with internal and external teams to manage application issues
• Experience designing and delivering education material and training to system users
• Excellent written and verbal communication skills with strong influencing skills
• High attention to detail, output-focused and able to work in a deadline-driven environment
• Ability to work both independently and in close partnership with colleagues and vendors
• Experience solving business problems and drive change through innovative technology solutions
• Focused on achieving efficient and streamlined business processes with minimal manual effort
• Skilled at managing competing deliverables and prioritizing work efforts
  
  
  

Base salary anticipated to be between 160-190K.