Manager, Fleet Performance & Optimization

Job Details

Description

Overview:

Axip is committed to being the most innovative, collaborative and adaptive solutions provider in the natural gas compression services industry. We create unique value for our customers with a data-driven approach to compressor performance optimization, as well as our differentiated technological platform, featuring best in class remote monitoring capabilities and a highly innovative gas lift compression offering. Axip FP&O Manager is a critical team leader in executing this strategy, tasked with supporting Axip’s growth with strategic customers by delivering a world class service offering over the entire business life cycle. The FP&O Manager acts as a single point of contact for high value customers, providing comprehensive and customer-focused solutions for performance reporting & optimization, integrated field scheduling, and logistical solutions.

As a critical interface between Axip and the customer, the FP&O Manager is responsible for analyzing and communicating Axip’s key performance indicators as well as integrating Axip’s service offering as seamlessly as possible into the customer’s operations. The role offers direct exposure to Axip’s premier customer set, and the opportunity to work hand in hand with the most active and innovative E&P’s in the energy industry on high-profile, high-impact projects.

The FP&O Manager reports to the VP of Sales and Business Development and will be assigned to one or more key customers which are core to Axip’s growth objectives. The position is based out of Axip’s Houston headquarters with travel typically 1 – 3 times per month to customer offices and field sites.

Responsibilities

• Serve as primary point of contact for customer(s) for all aspects of business relationship
• Work collaboratively with field mechanics, operators and engineers to understand and resolve complex issues, as well as summarizing and presenting findings to management level audiences  Develop effective personal working relationships with various cross-functional customer stakeholders  Maintain expert-level understanding of the Axip COMMAND™ performance monitoring platform, analyzing and interpreting data to create detailed reports summarizing performance, and highlighting key trends and opportunities for improvement
• Develop a clear understanding of customer's technical issues and business needs and use this knowledge to position Axip as an extension of the customer’s business and inform the development of new processes, products and services which create value for the customer
• Create supporting documentation for and lead regular operational updates (typically monthly and quarterly) with customer(s), including identifying, documenting and tracking all issues until resolution using a rolling action item list
• Provide advanced, consultative problem solving and troubleshooting as needed for customer(s), escalating issues to management as necessary
• Use customer and internal stakeholder feedback to optimize business processes to create a best in class customer experience.
• Upholding the Axip value proposition and communicating to customers through presentations and marketing materials.
• Must adhere to company policies and procedures.
• Performs other functions/duties as required with minimal supervision.
• Maintain integrity of Axip image, philosophy, and methods in all communications.
  
  

Education/Experience

• A bachelor's of science degree in engineering is required
• 3 - 5 years of post-graduate work experience in the oil & gas industry, including a solid understanding of compression equipment and production facilities
• Advanced experience with Microsoft Office suite, particularly Excel and Power Point
• Experience with CRM programs preferred but not required
• Excellent analytical, problem solving, and project management skills
• Client-facing experience with a passion for exceeding customer expectations
• Skilled at managing technical and complex work with minimal supervision
• Excellent communication (verbal and written) skills
• Ability to accurately and precisely convey complex technical information and procedures in person, in writing and on the phone
• Flexible and able to handle and effectively prioritize multiple tasks
• Team player with cross-functional project leadership skills
• Experience supporting a sales team to meet or exceed pipeline and revenue targets preferred but not required.
• Experience or familiarity with production facilities and natural gas compression equipment
• Experience or familiarity with key natural gas compression applications such as gas lift, gathering, and transportation
  
  

Skills/Tools

• MS Office Suite proficiency with ability to develop client-ready presentations in Power Point and conduct basic database tasks in Excel.
• Excellent management and interpersonal skills.
• Excellent verbal and written communication skills.
• Excellent presentation and public speaking skills.
• Excellent organization / time management skills.
  
  

Physical Demands

• While performing the duties of this job the employee is frequently required to stand, walk, and sit. The employee is required to talk, hear, and reach with hands and arms to finger, handle, or feel. The employee is occasionally required to lift up to 50 pounds.
  
  

Work Environment

• While performing the duties of this job the employee may be exposed to moving mechanical parts, high precarious places, fumes, and airborne particles, toxic or caustic chemicals. The employee is exposed to outdoor weather conditions, extreme heat, risk of electrical shock, and vibration. The noise level in the environment is reasonable. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.