What are the responsibilities and job description for the Service Manager: Bioelectronic and Imaging Systems (Atlanta-Based ) position at Axion BioSystems?
Why Axion BioSystems
At Axion, we empower our scientists and engineers to develop the tools that lead to new discoveries and better clinical outcomes. Our products are actively used in ground-breaking research in the fields of neurodegenerative disease, cancer immunotherapy, and cardiac safety. Headquartered in Atlanta, GA with offices in the UK, the Netherlands, and China, you’ll join a team that is skilled, passionate, and supportive. If you want to be a part of a company that is on the leading edge of scientific research, Axion may be the place for you.
Duties and Responsibilities
- This position is a full-time position with 3 days a week minimum in office (on-site service work is the focus). Travel will be necessary in cases of increasing field repair volume.
- Management of services both in-factory and on-site at the customer’s site, including repairs, preventative maintenances and logistics for parts and travel for technicians
- Operation, troubleshooting, maintenance and repair of all Axion products including: electrical, mechanical, and software problems with critical engagement intended to inform the Engineering team of potential shortcomings in the product line.
- Professional interactions with customers when scheduling and updating for maintenance and repairs and providing guidance to ensure proper instrument function and use
- Processing transactions in the ERP system associated with service and repairs and maintain accurate records of services.
- Work with the Field Service Engineers in North America and EMEA to diagnose the root cause of failure for a process or product.
Technical Qualifications
Must Haves
- An associate degree or a BS in Engineering (or other equivalent field or relevant work experience).
- At least 2 years of employee management experience and technical experience with electrical/mechanical system repair, maintenance, and operation.
- Experience using and troubleshooting laboratory-based equipment such as plate readers, microscopes, and similar equipment
- General knowledge of Microsoft products such as Excel, Word, Outlook etc. are a must.
- Ability to read and understand technical documents and follow SOPs.
- Excellent organizational and time management skills.
- Professional communication and interpersonal skills.
- Efficiently works under pressure and within deadline.
- Ability to travel with overnight stays with approximately a 1-week notice.
Nice to Haves
- Experience with ERP systems
- Experience with Salesforce
- Experience interpreting error logs with training
Benefits
- 401K
- 401K Matching
- Health, Dental, & Vision
- PTO
- Flexible, Hybrid, and Remote Schedules