What are the responsibilities and job description for the Salesforce Service Cloud with PMO position at Axiom Technology Group?
Salesforce Service Cloud with PMO
Location – Bay Area, CA (Onsite)
Experience : 15 Years required
JD:
- Develop and maintain Salesforce Service Cloud solutions to streamline customer service workflows, automation, and case management in support of front office transformation.
- Apply PMO best practices to manage project timelines, resource allocation, and reporting, ensuring successful Operations.
- Support troubleshooting of integration issues using MuleSoft to improve data flow and operational efficiency.
- Coordinate with business stakeholders and cross-functional teams to trouble shoot issues and validate requirements into technical solutions .
- Provide technical guidance, resolve complex issues, and champion adoption of Service Cloud capabilities aligned to project objectives.
- Work with India team daily status updates and handoffs.