Desktop Support Engineer (Independent Contract) Vancouver, Washington, USA

Axiom Technologies is a Global IT Services partner supporting medium- to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate activities, ranging from simple to more complex plans. This role will provide on-site assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Job Type: Full-Time | Independent Contractor (1099)
Benefits: No Benefits
Work Arrangement: Onsite – Client Office
Working Location: Vancouver, WA 98683
Start Date: ASAP

Position Overview
We are seeking an experienced Desktop Support Engineer to provide onsite Level 2 technical support to end users in a corporate environment. The successful candidate will be responsible for troubleshooting and resolving hardware and software issues, supporting end-user devices, managing ITSM tickets, maintaining asset inventories, and providing hands-and-feet support for IT infrastructure. This role requires strong technical knowledge, excellent customer service skills, and the ability to work
professionally in a client-facing environment.
Key Responsibilities

• Provide Level 2 onsite deskside support for complex customer issues and service requests.
• Troubleshoot and resolve hardware and software issues involving desktops, laptops, mobile devices, and peripherals.
• Diagnose technical issues and determine appropriate solutions using standard troubleshooting methodologies.
• Install, uninstall, and reinstall basic software applications and verify proper hardware and software configuration.
• Perform onsite installation, replacement, configuration, and repair of hardware components and software.
• Deploy PCs, laptops, and other end-user devices.
• Utilize remote-control and remote-access tools when required to diagnose and resolve technical issues.
• Manage and update ITSM tickets, ensuring accurate documentation of troubleshooting activities and resolutions.
• Maintain site-specific technical documentation and follow established support procedures.
• Manage end-user device assets throughout the complete device lifecycle.
• Maintain accurate asset inventories using approved client tools and applicable procedural documentation.
• Provide hands-and-feet support for Server, Storage, Backup, Network equipment, and IPT endpoints.
• Support virtual endpoints and Windows-based end-user environments.
• Assist users with application navigation and basic functionality issues.
• Ensure timely resolution of incidents and service requests while maintaining a high level of customer satisfaction.
• Manage multiple priorities effectively and work efficiently in a fast-paced client environment.
• Follow client security, IT service management, asset management, and operational procedures.

• Required Qualifications & Skills
• Proven experience as a Desktop Support Engineer or similar IT support role.
• Strong technical knowledge of desktop operating systems and common software applications.
• Hands-on experience providing deskside support to end users in a corporate environment.
• Strong troubleshooting skills across hardware, software, peripherals, and end-user devices.
• Experience with ITSM/ticketing systems and incident management processes.
• Experience with PC and laptop deployment, configuration, and replacement.
• Knowledge of asset management and inventory control processes.
• Familiarity with remote access and remote-control tools.
• Experience supporting Windows-based environments and virtual endpoints.
• Ability to provide hands-and-feet support for network and infrastructure equipment.
• Strong communication and customer service skills.
• Ability to manage multiple priorities and work effectively under pressure.
• Client-Facing Requirements
• This is a highly client-facing onsite position. Candidates must maintain a professional appearance and business-professional dress code while working at the client location. Professional attire includes well- tailored suits, button-down shirts, and other appropriate business attire.

Contractor Details

• Full-time independent contractor engagement.
• No benefits provided.
• Monday through Friday, onsite at the client office.
• Immediate/ASAP start preferred.
• Candidates must be comfortable working directly with end users and client representatives in a
• professional corporate environment.

How to Apply

Interested candidates are invited to send their resumes to:
careers.us@axiomtechnologies.com