What are the responsibilities and job description for the Branch Support Specialist (Independent Contract) Menlo Park,California, USA position at Axiom Technologies?
Axiom Technologies is a Global IT Services partner supporting medium- to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com
We are looking for a capable resource to coordinate activities, ranging from simple to more complex plans. This role will provide on-site assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Location: Menlo Park, CA
Contract Type: Independent Contractor / (Full-Time)
Job Description:
A “Branch Support Specialist” is responsible for providing technical support for hardware and software issues and requests to End Users at branch locations. The Branch Support Specialist
possesses a diverse skill set that includes providing frontline hardware and software technical support, local project coordination and delivery, escalation support for major Incidents, and
collaborating cross-functionally with Network Services and Escalation teams to resolve complex issues locally.
Branch Support Specialists can be on-site dedicated to a branch location or dispatched to a branch location based on expertise and proximity to the site needing support.
Required Qualifications:
- On-site Branch Support Specialists in Metro Campuses will be required to support all buildings within a Metro Campus.
- Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
- IT Support experience with a Financial Services or Brokerage Firm preferred.
- Strong organizational skills – the ability to effectively manage multiple tasks simultaneously.
- Proven troubleshooting skills within a support environment including a strong sense of commitment and drive towards incident resolution.
- Experience with Microsoft Office products and general office computing tools.
- Excellent communication, interpersonal and customer care skills.
U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor currently.
Primary Responsibilities:
- Software installation.
- Troubleshoot, repair, and maintain software applications & infrastructure.
- Escalation from helpdesk for application support including in-house, 3rd party application sand market data applications.
- Provide support for operating system drivers, software, and firmware.
- Provide support to users for home connection and work from home set up Firm issued laptop or personal laptop virtual machine.
- Ensure client policies and procedures are followed, communicated, and adhered to.
- Create and maintain support documentation.
- Interact with other support groups (local and global) within the firm across multiple platforms.
- Record and manage all incidents and requests in the ticket-tracking system.
- Proactively inform management of trends, significant problems, and expected delays.
- On-call – Participate in rotating schedule providing after-hours and weekend support.
- Take initiative to stay current on technology and participate in training programs.
- Be proactively responsive to multiple mediums of communication platforms such as email, Microsoft Teams, Symphony, Jive, etc.
How to Apply
Interested candidates are invited to send their resumes to:
careers.us@axiomtechnologies.com