Director of Operations

A Little Bit About Us: Axiom Rail Services, LLC helps transload businesses in the U.S. railroad industry by delivering turnkey compliance solutions, verified authorization models, safety training, audits, and record-keeping systems to comply with the mandated regulations issued under the Federal Railroad Administration (FRA). Our clients rely on us to unlock access to a highly regulated industry—and we’re growing fast.

Our core values: Integrity, Excellence, Respect, Teamwork, Inclusivity, Transparency, Work-Life Balance.

These values are more than just words- they're the foundation of our culture and promise to each other. By living these values everyday, we build a stronger, more cohesive and more successful organization.

Where and How You'd Work:

Axiom Rail Services, LLC is located in Hudson, Ohio. We value our growing company culture because we believe the best work is done together. That’s why all of our team members work on-site under the same roof. While every team member has a designated workspace, our office is uniquely designed to allow real-time communication among all team members. This fosters collaberation and commitment.

What You'd Do In This Role:

As a Director Of Operations, you'll run the company’s daily execution across all departments from our headquarters in Hudson, Ohio. This role is responsible for managing personnel, coordinating departmental outputs, enforcing accountability, and ensuring leadership has real-time visibility into the business.

This is a leadership role for someone who can serve as the central control point of the organization—collecting information from all departments, preparing it for internal meetings, presenting it to executive leadership, and ensuring follow-through.

This is a strict, high-discipline, in-office role. The right candidate is professional, highly organized, constantly available during business hours, and comfortable operating in a fast-paced, compliance-driven environment with fluctuating workloads.

You're Only A Match If:

• You have a Bachelor's degree

• You have 8 years of experience managing operations and/or multiple departments

• You have proven experience supervising teams and enforcing accountability

• You have strong report writing and presentation skills

• You have executive-level decision-making and judgment

• You have excellent organizational and time-management skills

• You have a professional demeanor at all times

• You have a willingness and ability to travel as required- espcially by airplane

• You have a verifiable history of excellent attendance in prior roles

• You're willing maintain constant access to email and phone during business hours

• You have the ability to operate independently with minimal supervision

• You have a willingness to work in-office daily

You'd Be A Preferred Match If You Also:

• Have experience in regulated, compliance-driven, or safety-critical industries

• Have a background in transportation, industrial services, or professional services

• Have experience supporting executive leadership directly

• Have experience managing operations in organizations with fluctuating workloads

What Winning Looks Like:

Department & Team Management

• Run and manage all internal departments and staff

• Assign, track, and enforce completion of daily and weekly tasks

• Coordinate interdepartmental communication and execution

• Hold employees accountable for performance, deadlines, conduct, and responsiveness

• Act as the primary escalation point for operational and personnel issues

Accountability, Policies & Standards

• Enforce company policies, including attendance, time-off, and availability requirements

• Track PTO, travel schedules, and staffing coverage

• Ensure all staff maintain professional conduct, communication standards, and appearance

• Address performance and conduct issues directly and promptly

• Maintain consistency in expectations and execution across the organization

Sales Oversight (Interim Responsibility)

• Provide interim oversight of sales operations until a dedicated Sales Manager is hired

• Track sales activity, pipeline status, and follow-ups

• Ensure leads, proposals, and contracts are progressing on defined timelines

• Coordinate sales-to-operations handoffs to ensure commitments are executable

• Verify pricing, scope, and delivery alignment prior to final commitments

• Prepare sales pipeline summaries and forecasts for executive review

• Hold sales personnel accountable for responsiveness, documentation, and follow-through

This role does not carry a sales quota and is not responsible for direct selling.

Reporting & Documentation

• Produce professional, executive-level written reports and summaries

• Ensure documentation is accurate, timely, and clearly presented

• Track operational metrics and departmental performance

• Support internal audits, inspections, and operational reviews as needed

Adaptability & Growth

• Learn Axiom’s business model, services, and regulatory environment quickly

• Adapt to changing workloads and priorities

• Support new initiatives, service lines, and operational changes

• Maintain effectiveness during periods of high activity or rapid growth
• Consolidate operational information into clear summaries, reports, and presentations

• Prepare and manage internal leadership and team meetings

• Present operational status, risks, action items, and priorities to executive leadership

• Maintain continuous situational awareness of company operations

• Provide frequent, proactive updates to the COO
• Wear business-professional dress and appearance

• Clear, concise, and direct communication

• High ethical standards

• Comfort enforcing standards and delivering difficult feedback

• Strong executive presence

Important Notice To Candidates:

This is not a flexible, remote, or low-structure role. The Director of Operations must be fully engaged, highly responsive, and operationally disciplined. Candidates requiring flexible availability, limited accountability, or significant oversight will not be successful in this position.

If Axiom Rail Services, LLC sounds like a workplace where you can get excited about Monday's, apply today. We can't wait to hear from you!

Job Type: Full-time

Pay: $75,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Education:

• Bachelor's (Required)

Experience:

• Leadership: 8 years (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person

Salary : $75,000 - $80,000