What are the responsibilities and job description for the Dispatcher for Service Tech AMS POC position at Axiom Property Management?
We are seeking a dynamic and experienced Maintenance Dispatcher to join our team. The Maintenance Dispatcher will oversee all maintenance operations and coordinate a team of maintenance workers/vendors. This position requires strong computer skills and the ability to type 40 words per minute or faster. The ideal candidate will have a general knowledge of home repairs, including water heaters, light plumbing, and light electrical work.
Key Responsibilities:
1. Answering/Responding to Maintenance Calls: The Maintenance Dispatcher will be responsible for promptly responding to maintenance calls/requests and ensuring that all issues are logged and addressed in a timely manner.
2. Entering Work Order Details: Accurately entering work order details into the system to ensure that all maintenance requests are properly documented and tracked.
3. Closing Out Work Orders: Ensuring that work orders are closed out efficiently and accurately once maintenance tasks are completed to the satisfaction of tenants and property owners.
4. Coordinating Make Ready of Vacant Units: Overseeing the process of preparing vacant units for new tenants, including coordinating maintenance tasks and ensuring timely turnaround.
5. Technician Concern Responses: Addressing and resolving concerns raised by maintenance technicians in a professional and efficient manner.
6. Tenant & customer Concern Responses: Providing prompt and effective responses to maintenance-related concerns raised by tenants & customers, ensuring their satisfaction and comfort.
Qualifications:
- Previous experience in a maintenance supervisory or management role
- Strong computer skills and proficiency in maintenance management software
- General light knowledge of home repairs, including water heaters, light plumbing, and light electrical work
- Excellent communication and organizational skills
- Ability to multitask and prioritize tasks effectively
- Detail-oriented with a focus on accuracy and quality of work
This is a desk job.