Supply Chain Associate

Position Overview

Axiom Optics is seeking an organized, detail-oriented Supply Chain Associate to oversee the company’s daily shipping operations, office administration, and internal coordination. This role is critical to ensuring smooth order fulfillment, accurate inventory movement, efficient logistics management, and a well-organized office environment.

The ideal candidate is someone who enjoys taking ownership, solving problems, managing multiple priorities, and improving operational processes in a fast-paced technical environment. This position will work closely with sales, suppliers, customers, and management to ensure products are shipped accurately, on time, and with excellent customer service.

Key Responsibilities

Shipping & Logistics Management

• Manage all domestic and international shipments from order processing through final delivery. 
• Coordinate shipments with carriers including DHL, UPS, FedEx, freight forwarders, and other logistics providers. 
• Prepare and review shipping documentation including: 
• Commercial invoices 
• Packing lists 
• Certificates of origin 
• Export documentation 
• Customs paperwork 
• Ensure shipments comply with international shipping requirements, import/export regulations, and customer requirements. 
• Track shipments and proactively resolve delivery issues, customs delays, and carrier problems. 
• Coordinate returns, repairs, RMAs, and replacement shipments. 
• Maintain shipping cost records and improve logistics tracking processes. 
• Manage relationships with freight carriers and negotiate shipping solutions when needed.

Order Fulfillment & Inventory Coordination

• Coordinate incoming and outgoing product shipments with suppliers and customers. 
• Maintain accurate inventory records and assist with inventory management. 
• Receive, inspect, organize, and prepare products for shipment. 
• Support order processing from sales confirmation through delivery. 
• Ensure customer orders are fulfilled accurately and efficiently. 

Office Administration & Operations

• Manage daily office operations to maintain an organized and efficient workplace. 
• Coordinate office supplies, equipment, vendors, and facility needs. 
• Handle administrative tasks including document organization, filing, and record management. 
• Support company processes and improve internal workflows. 
• Assist with scheduling, meetings, and general office coordination. 
• Serve as a point of contact for vendors, service providers, and visitors.

Process Improvement

• Identify opportunities to improve operational efficiency and reduce errors. 
• Create and maintain standard operating procedures (SOPs) for shipping and office processes. 
• Help implement systems for better tracking of orders, inventory, and documentation. 
• Support continuous improvement initiatives across company operations.

Qualifications

Required

• 2 years of experience in logistics, shipping, operations, or office administration. 
• Strong organizational skills and ability to manage multiple priorities. 
• Available to work 40 hours per week on-site, more when required
• Excellent attention to detail and accuracy. 
• Experience working with shipping carriers and logistics documentation. 
• Strong communication skills with customers, suppliers, and internal teams. 
• Ability to work independently and take ownership of responsibilities. 
• Proficiency with Microsoft Office / Google Workspace. 

Preferred

• Associate degree in Supply Chain Management, Logistics, Operations Management, Business Administration, or a related field preferred. Equivalent relevant professional experience may be considered in place of a degree.
• Experience with international shipping and customs procedures. 
• Experience with CRM or order management systems. 
• Familiarity with Incoterms, commercial invoices, and export documentation. 
• Experience in a small business environment where flexibility and initiative are important.

Ideal Candidate

The successful candidate is someone who:

• Takes ownership and follows tasks through completion. 
• Is highly organized and enjoys creating structure. 
• Can troubleshoot logistics issues quickly. 
• Communicates clearly and professionally. 
• Enjoys working in a small, growing company where every team member has a meaningful impact. 
• Is comfortable balancing detailed administrative work with hands-on operational responsibilities.

Benefits

• $58,000–$65,000, plus benefits. 
• Health benefits 
• Paid time off 
• Retirement plan options 
• Opportunity to grow within a rapidly expanding technology company 
• Exposure to international business operations and advanced scientific technology

Physical and Work Requirements

• Ability to work on-site in Cambridge, Massachusetts.
• Ability to receive, inspect, organize, pack, and prepare products for shipment.
• Ability to lift and move packages weighing up to 50 lbs, with or without reasonable accommodation.
• Occasional overtime may be required.

Equal Opportunity

Axiom Optics is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, sex, pregnancy, national origin, ancestry, age, disability, genetic information, veteran status, sexual orientation, gender identity or expression, or any other status protected by applicable law.

Applicants requiring reasonable accommodation during the application or interview process may contact ben@axiomoptics.com.

Axiom Optics Inc.

Location: Cambridge, MA (On-site)

Employment Type: Full-Time

Schedule: Monday–Friday, approximately 40 hours per week, with occasional overtime as business needs require