What are the responsibilities and job description for the Account Manager position at Axiom Human Resource Solutions?
About Axiom Human Resource Solutions
We don’t believe in “one size fits all.” Instead, we provide unique solutions. We take the time to fully assess the client’s operation in order to contribute towards their goals becoming reality. We dig in and find the practices that prohibit our clients from being its efficient, effective, and productive best. And then we tailor a solution. Our goal is to help our clients Win with technology. We help that happen through experience and a dedicated staff who makes it a priority to customize programs that address our clients’ unique business needs.
Our Values
Absolute Communication
Xuberant
Initiative
Ownership
Mentor
Role Overview
We are seeking a proactive and detail-oriented Account Manager to support our clients. In this role, you will act as a trusted partner to business owners, HR managers, and operators—many of whom have limited payroll expertise. You’ll help them navigate payroll processes, maintain compliance, and effectively use our platform.
Key Responsibilities
- Manage a portfolio of clients as their primary contact for payroll, HR and Timekeeping products
- Answer client service tickets
- Provide client support on payroll processing, HR best practices, and timekeeping workflows within UKG Ready
- Support common scenarios (new hires, terminations, deductions, multi-state employees)
- Assist with quarterly and year-end processes (W-2s, 1099s, filings)
- Troubleshoot issues and coordinate internal resolution
- Maintain accurate documentation of client interactions
Qualifications
- 2–4 years of payroll, HRIS, and Timekeeping with client-facing experience
- Experience supporting small or medium-sized businesses preferred
- Ability to explain complex topics simply
- High attention to detail and strong organizational skills
- Comfortable managing a high volume of clients
- Experience with payroll or HR software platforms, UKG Ready preferred
Key Competencies
- Clear communication and client education
- Customer support and relationship management
- Problem-solving and adaptability
- Attention to detail and accountability
- Empathy and patience
Success Metrics
- Accuracy and timeliness
- Client satisfaction and retention
- Reduction in errors and escalations
- Platform adoption and usage
- Successful quarter-end and year-end processing
What We Offer
- Competitive salary and benefits
- Flexible work environment
- Ongoing training
- Collaborative team culture