What are the responsibilities and job description for the ServiceNow Tools Architect position at Axiom Global Technologies, Inc.?
Job Details
Role Name: ServiceNow - Tools Architect
Location: Fort Mill, South Carolina USA (Onsite)
Job Summary
The ServiceNow Tools Architect will lead the design, implementation, and optimization of enterprise-level IT Operations Management (ITOM) and observability solutions. This role drives AIOps and automation initiatives across hybrid environments while ensuring CMDB accuracy, effective CI mapping, and operational excellence. The architect will collaborate closely with business and technical stakeholders to deliver scalable, data-driven IT operations.\
Skills & Qualifications
7 years of experience in ServiceNow ITOM architecture
Strong expertise in CMDB, Discovery, Service Mapping, Event Management, and CSDM
Hands-on experience with Dynatrace (Must), SolarWinds, AlertSite, and observability platforms
Solid understanding of ITIL, ITSM, and Change Management
ServiceNow and/or Observability tool certifications preferred
Tools Ecosystem
Dynatrace: Application & infrastructure monitoring, anomaly detection
SolarWinds Orion/DPA: Network & database monitoring
AlertSite: Synthetic monitoring
ServiceNow ITOM: Discovery, orchestration, event management
CMDB & CSDM: Service and configuration data governance
LiveNX, ELK, CloudWatch: Supplemental observability tools