IT Help Desk Specialist

Each employee makes a significant contribution to our success.   That contribution should not be limited by the assigned responsibilities.  This position description is designed to outline primary duties, qualifications and job scope, but not limit the incumbent nor the organization to just the work identified.  Each employee is expected to offer his/her services wherever and whenever necessary to ensure the success of our endeavors.  This position requires someone who is able to work in a flexible atmosphere; who has a demonstrated ability to work in a team environment; and who is able to make productive use of time. Inherent technical skills and ability, good organizational skills, superior attention to detail and excellent communication skills are essential.

Responsibilities:

Provides hardware and application software support to Axiom’s computer users. Build, maintain and upgrade computer hardware and software systems. Assist in solving computer network and server problems as well as installations and upgrades.   Requires ability to operate related equipment. Duties are well defined and require little judgment or interpretation.   This position must perform these responsibilities with an awareness of all AS9100 and departmental requirements.

• Support users in the use of computer hardware and software
• Maintain networked printers
• Install, upgrade, configure and/or repair computer hardware
• Install, upgrade and/or configure computer software
• Reports defects in third-party products to vendors and follow through to ensure timely closure
• Assist in maintaining computer networks and servers
• Maintains system configuration, capital asset and software license tracking databases
• Keeps track of problem reports through Axiom’s ticket-tracking tool
• Work effectively in team environment
• Work effectively on multiple projects simultaneously
• Follow all applicable procedures and work instructions
• Other duties as assigned

Qualifications Required:

• Education: High School or equivalent and/or Associates degree in computer engineering technology or equivalent.
• Experience: Up to one year related experience in computer support and services (helpdesk).
  • Customer support-oriented mindset.
  • Basic knowledge of computer hardware, operating systems, applications and computer networks.
  • Ability and desire to learn independently.
  • Can do attitude and ability to deal with change and conflict in a positive manner.  
  • Ability to understand priorities, constraints and problem escalation, and meeting commitments.
  • Ability to analyze and solve problems.
  • Professional level written and verbal skills

Qualifications Desired:

• Education:     Bachelors degree in Computer Science/Engineering, MCSE, A Certification
• Experience:   Supporting computer networks consisting of 10 Servers and 150 Workstations                      
                        Maintaining ERP and MRP systems
                        Supporting Microsoft Servers/Clients and Networks