Knowledge Manger

Responsibilities: 

•      Perform Knowledge Management (KM) activities to organize, consolidate, and maintain artifacts across multiple communication tools (e.g., MS Teams, SharePoint, File Share).

•      Support development of PMO governance processes and standard operating procedures. 

•      Support development and implementation of communication plans in coordination with the knowledge management activities.    

•      Support administrative staff actions, preparing for senior leader reviews, developing briefings and minutes, and tracking requirement execution across internal and external customers.  

•      Document the implementation of best practices, coordination of deployments, and support initiatives to meet initial and evolving requirements.

•      Works with project teams to create products that reflect appropriate rigor and organize, review, and edit written products for format, clarity, and message.

•       Create documentation that allows stakeholders to understand the data analysis process and duplicate or replicate the analysis if necessary. 

Qualifications:  

• TS/SCI with CI Poly (or ability to pass a polygraph)  

• Experience: Minimum 6 years of experience 

• Education: Bachelor's Degree

• Experience with instrumentation of ITSM processes in IT Service Management software suites (i.e., ServiceNow, etc.).  

• Ability to work comfortably with mid- and senior-level civilian/military personnel.  

• Ability to work independently, demonstrated flexibility and adaptability to quickly adjust to changing priorities and support tasks as assigned by Service Operations Division Chief.  

• Detail oriented, strong analysis and organizational skills, forward-thinking skills to anticipate and proactively provide recommendations to customer and team.  

• Ability to communicate clearly and concisely, both orally and in writing. Strong public speaking skills required. Ability to create original documentation. 

Salary Range: $115k - $132k