What are the responsibilities and job description for the Customer Advocate position at Axiologic Solutions LLC?
Responsibilities:
- Plan, execute, and close projects that meet or exceed customer objectives.
- Creates clear and attainable project objectives, builds project requirements, and manages constraints of cost, time, scope, and quality.
- Develops the overall project plan and manages project operations. Manages the project stakeholders, project team, project risk, project schedule, project budget, and project conflicts.
- Ensure team members know and execute their respective roles and the roles of the other team members.
- Ensure production schedules are met and system resources are used effectively.
- Coordinate resolution of production-related problems. Ensures proper relationships are established between customers, teaming partners, and vendors to facilitate the delivery of information technology services.
Qualifications:
- Active TS/SCI with CI Poly (preferred) OR TS/SCI with ability to pass a polygraph
- Master’s degree and minimum 10 years of experience OR Bachelor’s degree and an additional 5 years of related senior experience, for a total of 13 years, as a substitute for the Master’s degree.
- Demonstrates in-depth analysis of analytic operations and knowledge management issues across organizational and intra-IC boundaries and clearly articulates key findings.
- Demonstrates ability to work independently and with minimal oversight.
- DoD and IC experience desired.
- Strong listening, interpersonal, written, and oral communication skills.
- Ability to effectively prioritize and execute tasks while under pressure.
- Strong customer service skills.
- Excellent creative problem-solving skills.