Order Management Specialist

Position Overview

We’re looking for an organized, detail-oriented Order Management Specialist to join our operations team. This role is a great opportunity for someone with experience in order processing, fulfillment, or administrative operations who is ready to expand their skills and take on new responsibilities.
You’ll help keep orders moving smoothly from entry through shipment while working closely with our warehouse, Sales, Customer Support, and Accounting teams. The role covers a variety of tasks, including order processing, wholesale account support, returns, shipping coordination, and reporting.
We’re looking for someone who takes ownership of their work, enjoys solving problems, and can adapt to changing priorities. You don’t need to know every system or process on day one, but you should be comfortable learning new tools, asking thoughtful questions, and working toward greater independence.

Key Responsibilities:

Order Processing & Management

• Process and review daily orders across e-commerce, wholesale, marketplace, and B2B channels.
• Verify order details, including pricing, discounts, taxes, payment status, and shipping methods.
• Maintain accurate order information in our ERP and order management systems.

Shipping & Fulfillment Coordination

• Work with the warehouse team to help ensure orders are picked, packed, and shipped accurately and on time.
• Prepare packing slips, invoices, shipping documents, and other fulfillment paperwork.
• Help identify and resolve shipping issues, backorders, partial shipments, and address errors.

Order Issues & Team Communication

• Recognize order discrepancies and help investigate and resolve issues, including EDI exceptions.
• Communicate order changes, cancellations, and delays to the appropriate internal teams.
• Learn our retailer requirements and help maintain accurate, compliant order processing.

Wholesale Accounts, Returns & Exchanges

• Assist with wholesale account setup and maintenance, including pricing, billing, and shipping guidelines.
• Process wholesale returns and exchanges, including inventory adjustments and credit documentation.
• Help maintain accurate account records and follow established procedures.

Reporting & Administrative Support

• Maintain organized records and order logs to support reporting, reconciliation, and compliance.
• Use Excel and Google Sheets to track information, review data, and prepare reports.
• Support tradeshow operations by preparing warehouse pick/pack lists and compiling post-show sales and commission reports.
• Process approved product sample requests, coordinate fulfillment, share tracking information, and maintain accurate records.
• Handle daily cash transactions and prepare bank deposits according to company procedures.
• Assist the Accounting, Sales, and Operations teams with additional projects and administrative tasks as needed.

Process Improvement

• Learn and follow established procedures while identifying opportunities to improve accuracy and efficiency.
• Help document processes and contribute ideas for making daily workflows run more smoothly.

Required Experience & Skills

• Relevant experience: Approximately 1–2 years of experience in order processing, fulfillment, customer operations, or a related administrative role.
• Organization and attention to detail: Able to manage multiple tasks, keep accurate records, and follow through on commitments.
• Problem-solving: Comfortable investigating discrepancies, identifying potential solutions, and asking for help when needed.
• Technology skills: Comfortable learning new software and navigating business systems. Experience with platforms such as Shopify, NetSuite, SPS Commerce, ShipStation, or similar systems is helpful.
• EDI familiarity: A basic understanding of electronic order processing is helpful. Familiarity with EDI transactions and troubleshooting is a plus.
• Google Workspace: Comfortable using Gmail, Google Drive, and Google Sheets, or willing to build proficiency quickly.
• Spreadsheet skills: Able to work with spreadsheets, filters, lookups, and basic formulas, or demonstrate the ability to learn these tools.
• Shipping and fulfillment knowledge: Some familiarity with shipping carriers, fulfillment processes, and shipping documentation.
• Communication: Clear, professional communication with coworkers and other internal stakeholders.
• Adaptability: Able to shift between tasks, prioritize deadlines, and remain productive in a fast-paced environment.
• Accountability: Takes responsibility for assigned work, follows established procedures, and works toward handling responsibilities independently.

Preferred Qualifications
These skills are beneficial but are not required for the right candidate:

• Experience with SPS Commerce or other EDI platforms, including transactions such as 850, 855, 856, and 810.
• Experience working with major retailers and their order or shipping requirements.
• Familiarity with inventory adjustments, backorders, order allocation, returns, exchanges, or RMA processes.
• Experience with wholesale account setup, pricing structures, or credit processing.
• Experience coordinating with Sales, Customer Support, Accounting, and warehouse teams.
• Experience preparing reports, documenting procedures, or improving workflows.

What Success Looks Like

• Orders are processed accurately and within required timelines.
• Shipping documentation and order records are complete and organized.
• Order issues are identified, communicated, and resolved promptly.
• Retailer requirements and established procedures are followed.
• Internal teams receive timely and accurate information.
• Daily workflows become more efficient as you learn our systems and processes.
• You steadily build the knowledge and confidence to manage more responsibilities independently.

Why Join Us?

• Join an established, growing operation where your work makes a real difference.
• Build your skills across order management, fulfillment, wholesale operations, and business systems.
• Learn our processes and systems with opportunities to take on additional responsibility.
• Work with a collaborative team that values accuracy, communication, accountability, and continuous improvement.
• Contribute ideas and help improve the way we work.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off

Pay: $43,000.00 - $55,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $43,000 - $55,000